Technical Service Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Technical Service Manager
Reporting into:
General Manager
Direct Reports:
N/A
Division:
Property Management
What this job involves:
The Technical Services Manager is responsible for the operational management and maintenance of all landlord mechanical, electrical, and smart building services, ensuring the highest standards of engineering performance, compliance, sustainability, and customer experience.
Working as an integral part of the onsite Facilities Management team and reporting to the General Manager, the Technical Services Manager will lead the delivery of technical services across the property, ensuring building systems operate efficiently, safely, and in line with JLL and client standards. The role will include day-to-day leadership of site-based engineering teams and technical service partners, with responsibility for driving performance, compliance, and continuous improvement across all technical operations.
The role requires a proactive and commercially minded leader with strong technical expertise, capable of driving operational excellence, managing specialist contractors, supporting ESG objectives, and delivering best-in-class engineering services within a fast-paced and customer-focused environment.
Team Structure
Reporting to the General Manager, the Technical Services Manager will work closely with the onsite Property and Facilities Management teams, specialist consultants, contractors, occupiers, client representatives and JLL engineerirng consultancy for guidance and Govenance.
What your day to day would look like:
Client & Service Delivery
Support delivery of the client’s technical and operational objectives, ensuring engineering services are delivered to the highest standards
Maintain strong working relationships with occupiers, contractors, consultants, and stakeholders to support customer satisfaction and operational excellence
Deliver technical services in line with JLL engineering standards, site operating procedures, and client requirements
Support sustainability and ESG initiatives, including energy optimisation and carbon reduction strategies
Operations Management
Ensure the effective management and maintenance of all mechanical, electrical, HVAC, BMS, EMS, and smart building systems
Oversee comprehensive planned preventative maintenance programs, reactive works, and lifecycle activities, including the strategic preparation of engineering service charge budgets for maintenance and technical projects. Execute lifecycle works initiatives to ensure robust operational resilience and optimal facility performance
Monitor building performance and identify opportunities for continuous improvement, efficiency, and innovation
Respond to emergency situations, troubleshoot operational issues, and provide technical problem-solving support
Ensure all technical documentation, operating procedures, and asset information are maintained and up to date
Contractor & Supplier Management
Manage specialist contractors, consultants, and service partners to ensure compliance with agreed service levels and statutory obligations
Monitor contractor performance, audit service delivery standards, and implement corrective actions where required
Support procurement activities and ensure contractors operate in accordance with approved framework agreements and safe systems of work
Financial Management
Support preparation and management of operational and capital expenditure budgets
Monitor technical service expenditure and identify opportunities for cost efficiencies and value enhancement
Assist with financial reporting, and contract management activities
Conduct comprehensive audits of engineering subcontractor invoices to ensure accurate cost allocation and adherence to established budget parameters where semi-comprehensive financial oversight is required.
Health, Safety & Compliance
Ensure full compliance with all statutory obligations, engineering standards, health and safety legislation, and environmental requirements
Maintain robust health and safety procedures and support implementation of JLL safety management systems
Conduct inspections, audits, and risk assessments to identify and mitigate operational risks
Team Leadership & Development
Provide leadership, guidance, and development support to onsite engineering teams and technical service partners
Foster a collaborative “One Team” culture across all service lines and stakeholders
Support training, succession planning, and performance management activities to drive high standards and continuous improvement
Skills, Experience & Qualifications
Significant experience within engineering, technical services, or building services management in a commercial property or facilities management environment
Strong technical understanding of mechanical and electrical systems, HVAC, BMS, EMS, CAFM systems, and intelligent building technologies
Proven experience managing operational facilities services, specialist contractors, and technical service delivery against KPIs
Strong understanding of statutory compliance, building regulations, health and safety legislation, and engineering best practice
Experience supporting sustainability initiatives, energy management strategies, and ESG objectives
Commercially aware with experience managing budgets, service contracts, and operational expenditure
Strong stakeholder management and communication skills with the ability to build effective relationships at all levels
Proven leadership capability with experience managing and developing technical teams within a customer-focused environment
Strong organisational and problem-solving skills with the ability to manage multiple priorities and respond effectively under pressure
Flexible and adaptable approach with willingness to support operational requirements outside standard business hours where required
Professional engineering qualification or relevant technical certification desirable
Health and safety qualifications such as IOSH or NEBOSH desirable
Membership of relevant professional bodies advantageous
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Location:
On-site –London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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