About the role
Description
About Magnolia Plumbing, LLC
For over 75 years, Magnolia Plumbing, LLC has proudly served the DC metropolitan area, delivering reliable solutions for both residential and commercial customers across heating and cooling (HVAC), plumbing, wastewater management, and underground site utility work.
We believe the best service starts with the best people, so we hire the best and invest in their success.
We are seeking a motivated, customer focused Inside Sales Specialist to join our residential team. This role is ideal for someone who thrives in a fast paced, performance driven environment, enjoys building relationships, and is skilled at converting opportunities into closed sales through a consultative approach.
This role offers a
competitive flat hourly rate plus commission opportunities
, rewarding strong performance and sales results.
Responsibilities
Follow up on unsold HVAC and plumbing estimates to convert opportunities into closed sales
Communicate with customers via phone, text, and email in a timely and professional manner
Use consultative sales techniques to understand customer needs and present solutions
Overcome objections and offer financing options when appropriate
Drive revenue through upselling, cross-selling, and membership programs
Manage and maintain a personal sales pipeline within the CRM system
Coordinate with dispatch, sales, and field teams to ensure smooth project execution
Track and improve key performance metrics such as conversion rates, average ticket value, and sales cycle time
Maintain consistent professionalism and high-quality customer interactions
Meet or exceed individual performance goals and company sales standards
Requirements
Previous experience in inside sales, customer service, or sales recovery preferred
Experience in HVAC, plumbing, or home services industry is a plus
Strong communication, negotiation, and closing skills
Comfortable handling objections and guiding customers toward solutions
Experience using CRM systems and managing a sales pipeline
Strong organizational and time-management skills
Self-motivated with a results-driven mindset
Ability to work in a fast-paced, performance-based environment
Professional attitude and strong customer service focus
Benefits & Culture
Company Truck & Fuel Card.
Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability.
Company contributions to 401(k) and HSA.
Company-paid Employee Assistance Program (EAP) and mental health coverage.
Company-paid Basic Life Insurance Policy.
Paid time off (PTO) available from day one.
Empowered environment: we trust you to own your work.
Opportunity to pursue trade school and ongoing professional development.
Safety Incentive bonus.
As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.