About the role
Overview
Marriott Rochester Mayo Clinic, a part of Kahler Hospitality Group, is committed to providing exceptional service and a welcoming environment to all our guests. Our team members are our greatest asset, and we are dedicated to their growth and success.
We are seeking a friendly and professional Front Desk Agent to join our team. We are hiring FT position. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing outstanding guest service. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a memorable stay from check-in to check-out.
Responsibilities
- Greet and welcome guests upon arrival and departure
- Check guests in and out efficiently and accurately
- Manage reservations via phone, email, and in-person
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process payments and manage the cash drawer
- Provide information about the hotel, available rooms, rates, and amenities
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction
- Maintain a neat and organized front desk area
- Adhere to all hotel policies, procedures, and safety guidelines
Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in the hospitality industry
- Proficiency with hotel management software (e.g., OPERA, Protel) is a plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work a flexible schedule, including nights, weekends, and holidays
Professional appearance and demeanor
Ability to stand for extended periods
Benefits
Competitive pay
Health, dental, and vision insurance
Paid time off
Opportunities for career advancement and professional development
Compensation Range
The compensation for this position is $16.00/hour to $16.50/hour based on qualifications and experience.
What we offer
Competitive starting wages
Health, Dental, Vision and other benefits available after 60 days
DailyPay
401k
Paid Training
Paid PTO
Referral program
Discounts at all Kinseth Hotel Corporation hotels and restaurants