Global Server, Storage and Backup Manager

Title: Global Server, Storage and Backup Manager

About the Role

The Global Server, Storage and Backup Manager is responsible for leading and developing a geographically distributed team delivering KBR’s enterprise compute, virtualisation, server operating system, storage, backup, infrastructure recovery and data centre operational services.

The role provides global operational leadership, service ownership and governance across KBR’s data centre estate. This includes infrastructure hosted within commercial colocation facilities, dedicated data centres, restricted operating environments and server rooms located within KBR offices and project locations.

The Global Server, Storage and Backup manager is accountable for service availability, performance, capacity, security, operational support, lifecycle management, backup compliance, restoration capability, data centre operations, IT disaster recovery failover planning and continuous improvement across the assigned technology portfolio.

The successful candidate will be an experienced infrastructure operations leader with strong technical knowledge and a demonstrated ability to manage global teams, complex production services, data centre environments, major incidents, suppliers, operational risk and senior stakeholder relationships.

This position reports to the Director, Networks and Infrastructure and works closely with Cybersecurity, Network Services, Workplace Technology, Service Management, Procurement, Facilities, Real Estate, Physical Security and relevant business stakeholders.

Key Responsibilities

Leadership and Service Ownership

• Lead, manage and develop a global team responsible for enterprise compute, virtualisation, server operating systems, storage, backup, infrastructure recovery and data centre operational services.
• Provide leadership and direction to regional managers, team leads and technical specialists across the Americas, Europe, the Middle East and Africa, and Asia Pacific.
• Establish clear service ownership, operational responsibilities, escalation paths and support coverage across regions and time zones.
• Define and maintain operational standards that support the availability, performance, security, capacity, resilience and recoverability of the assigned services.
• Maintain clear operational ownership and governance for KBR’s global data centre estate, including commercial colocation facilities and server rooms located within corporate offices, project locations and restricted operating environments.
• Set performance objectives, manage workload allocation and develop the technical, operational and leadership capabilities of the team.
• Maintain appropriate succession plans and reduce reliance on individual members of staff for critical technologies and services.
• Build a culture of accountability, operational discipline, customer service, collaboration, documentation and continuous improvement.
• Maintain effective management escalation arrangements for planned maintenance, major incidents and operational issues outside normal UK business hours.

Compute and Virtualisation Operations

• Provide operational leadership for physical and virtual compute platforms, including server hardware, hypervisors, management platforms and associated infrastructure services.
• Oversee the provisioning, configuration, monitoring, patching, upgrading, vulnerability remediation and retirement of Windows Server and Linux environments.
• Ensure server and virtualisation platforms are operated in accordance with approved technical standards, security requirements and support procedures.
• Maintain appropriate standards for server builds, hardware configurations, firmware, operating system versions, access controls and platform hardening.
• Maintain effective capacity planning and forecasting across physical compute, virtualisation platforms, server operating systems and supporting infrastructure.
• Monitor platform availability, utilisation, performance and resilience, identifying emerging risks and implementing corrective action before service is affected.
• Ensure unsupported, obsolete or non-compliant technologies are identified and remediated through agreed lifecycle plans.
• Contribute operational requirements, supportability considerations and lessons learned to infrastructure changes before implementation.

Storage Operations

• Provide operational leadership for enterprise block and file storage platforms and services.
• Oversee storage provisioning, replication, snapshots, encryption, capacity management, performance monitoring and lifecycle management.
• Maintain accurate forecasts for storage consumption, growth, performance and support requirements.
• Ensure storage platforms are configured and operated to provide appropriate resilience, availability, recoverability and data protection.
• Identify capacity constraints, performance issues, unsupported technologies and resilience risks and ensure timely corrective action.
• Maintain clear operational standards for storage allocation, access, replication, monitoring and support.
• Ensure storage services are appropriately documented and supported across all relevant regions and locations.

Backup and Recovery Operations

• Lead enterprise backup and recovery operations for infrastructure platforms and data within the defined service scope.
• Own the availability, operation and lifecycle management of enterprise backup platforms and associated supporting technologies.
• Ensure backup policies, schedules, retention requirements, encryption, immutability controls, monitoring and exception processes are properly implemented and maintained.
• Establish reporting and corrective action processes for backup failures, unprotected infrastructure, capacity constraints, unsuccessful restoration tests and unresolved data protection risks.
• Maintain the technical recovery readiness of compute, virtualisation, storage and backup platforms through documented procedures, replication monitoring, restoration testing and remediation of identified recovery risks.
• Coordinate and oversee regular backup restoration and infrastructure recovery testing.
• Ensure recovery tests are documented, results are retained and identified issues are assigned, tracked and remediated.
• Maintain appropriate recovery procedures, dependencies and escalation arrangements for critical infrastructure services.
• Report backup compliance, restoration performance, recovery readiness and unresolved risks to relevant technical and senior stakeholders.

IT Disaster Recovery and Failover Planning

Own, maintain and govern KBR’s IT disaster recovery failover plans for the infrastructure services within the assigned portfolio.

Ensure disaster recovery plans remain current, accurate, operationally viable and aligned with KBR’s approved recovery priorities, recovery time objectives and recovery point objectives.

Maintain documented failover and failback procedures for critical compute, virtualisation, storage, backup and supporting data centre services.

Ensure disaster recovery plans clearly define recovery sequencing, technical dependencies, decision points, roles and responsibilities, escalation routes, communication arrangements and authority to invoke a failover.

Maintain an accurate inventory of infrastructure services covered by each disaster recovery plan, including their primary and recovery locations, replication arrangements, recovery dependencies and known constraints.

Ensure disaster recovery plans reflect changes to infrastructure platforms, data centre locations, network connectivity, suppliers, support arrangements and operating models.

Establish a formal review cycle for IT disaster recovery failover plans and ensure they are updated following material infrastructure changes, incidents, tests or organisational changes.

Coordinate with Network Services, Cybersecurity, Service Management, Facilities, Physical Security and relevant business stakeholders to ensure that cross-service dependencies are understood and incorporated into recovery plan