About the role
Pay: $14.00 to $14.00 per hour
Description
Kenly 95 Petro Travel Center | Full-Time | Evening Shift
Kenly 95 Petro TA Service Center is hiring a
Diesel Service Advisor / Service Writer
to join our fast-paced, high-volume shop. This role is perfect for customer-focused professionals who enjoy problem-solving, coordinating repairs, and delivering excellent service to truck drivers, fleet operators, and commercial vehicle customers.
As a Service Advisor, you are the key link between our customers and diesel technicians, ensuring clear communication, accurate documentation, and a smooth service experience from start to finish.
Requirements
Responsibilities
Greet and assist customers professionally, assessing their service needs
Accurately document repair orders and service requests
Communicate with technicians to coordinate repairs, maintenance, and schedules
Provide clear, timely updates to customers on repair status, timelines, and costs
Recommend additional services based on vehicle condition and customer needs
Maintain detailed service records and ensure accurate documentation in management systems
Support shop workflow to maximize efficiency and customer satisfaction
Deliver consistent, high-quality service that builds trust and repeat business
Qualifications
Strong customer service and communication skills
Organized, detail-oriented, and able to handle multiple priorities
Comfortable working in a busy, high-volume diesel service environment
Professional, positive attitude with a strong work ethic
Ability to think quickly and solve problems effectively
Comfortable using computers and service management software
Previous experience as a
Service Advisor, Diesel Service Writer, Automotive Advisor, or Customer Service Representative
is a plus but not required
Compensation & Benefits
Competitive pay and benefits
Employee discounts on meals, merchandise, and more
Career advancement opportunities within Kenly 95 Petro
Supportive, team-oriented work environment
Stable, full-time employment with a nationally recognized travel center
Why Kenly 95 Petro?
Kenly 95 Petro is one of the largest travel centers in the country, serving professional drivers and travelers 24/7. We pride ourselves on supporting employees, investing in growth, and delivering exceptional customer service every day. Join us and be part of a team that keeps America moving.
Our Company is family-owned and operated since 1964! Kenly 95 is committed to providing a safe work environment. We require a pre-employment drug test and background check as well as random drug testing for employees.
This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa.