About the role
Job Details
Support Service l Miamisburg l Full-time l Days l Time-Limited Role
Responsibilities & Requirements
The myHR Service Center Representative serves as the first point of contact for employees, managers, and retirees seeking information or assistance with Human Resources (HR) policies, benefits, payroll, and related matters. This role ensures timely, accurate, and confidential support while maintaining compliance with regulatory and organizational standards. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.
Required Education
High school diploma or GED.
Required Work Experience
Minimum of 1 year of customer service experience, preferably in an office or HR environment.
Skills
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and HR Information Systems
- strong verbal and written communication skills
- ability to handle confidential information with discretion
- effective organizational and problem-solving abilities
- customer service orientation
- ability to learn and apply HR policies and procedures
- attention to detail.
Preferred Qualifications
Preferred Education
Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field.
Preferred Work Experience
Experience in HR service delivery, benefits administration, or related HR functions.
Preferred Licenses, Certifications, and Registrations
Professional HR certification (e.g., PHR, SHRM-CP) preferred.