About the role
Compensation: 47,000
On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.
RESPONSIBILITIES
- Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers
- Follow up on outstanding requests and ensure timely resolution
- Perform Quality Assurance testing on new application versions
- Execute application updates and configuration in accordance with Key Software standards
- Train oncoming customers in setup and use of the application
- Perform other support related duties as assigned
BASIC QUALIFICATIONS
- Must have strong written and verbal communication skills
- Motivated to learn and grow and to accept new challenges
- Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)
- Strong customer service and troubleshooting skills
- Must be available for occasional scheduled and non-scheduled critical overtime/afterhours
PREFERRED QUALIFICATIONS
2 years+ experience in technology Help Desk strongly preferred
Experience with MSSQL
Experience with webhooks and APIs
Working knowledge of HTML
BENEFITS
Opportunities for growth and advancement
Health, Dental, LTD and Life
Paid time off
401k with employer match
Friendly, casual, professional atmosphere
Excellent compensation
Enjoy working with cutting edge tools
Industry leading 23-year-young company