IT Support Technician

Description

• Summary: Looking for a well-rounded individual to join and help support the Killam Companies Information Technology Department.
• Essential duties/responsibilities: Provide support to users and serve as the first point of contact for support requests
• Troubleshoot hardware and software issues in a timely manner
• Install, configure, and manage hardware and software components to ensure usability
• Install, configure, and manage IP phones and video conferencing systems
• Install and terminate Cat 5 / Cat 6 cabling
• Upgrade system components and reinstall compatible operating systems and required software
• Install and upgrade antivirus software to maintain security at the user level
• Maintain system updates and patches across computers, iPhones, iPads, and other organizational devices
• Monitor internal system reporting tools, report vulnerabilities, and partner with the IT team to resolve them
• Perform tests and evaluations of new hardware and software
• Maintain hardware and software inventory
• Develop and maintain IT documentation and procedures
• Build and maintain strong working relationships across all departments
• Stay current with emerging trends and technologies in IT support

Requirements

• Technical Requirements: Windows 10/11 macOS
• Microsoft Office Products: Word, Excel, Outlook, Access

Active Directory

Network troubleshooting

VMware

Exchange Server

Antivirus and Firewall Functions

CCTV

IP-Phone/ VoIP systems

VPN

SQL Fundamentals

Internet security and data privacy principles

Event log analysis

Remote support tools

Printer and peripheral support

• Education: High school diploma or equivalent required
• Associate Degree in Computer Science, or similar relevant field
• Certifications are a plus but not required ex. CompTIA A+
• Experience: 2+ years of experience in computer networks and systems maintenance.

Location

Killam Oil and Gas., Ltd is located Laredo, Texas; this is an in-office position based at our office in Laredo, all applicants will be required to relocate, if necessary.

Skills

Must have the following skills and/or abilities:

Confidentiality and discretion

Strong communication skills

• Ability to work as part of a team
• Methodical, organized, and disciplined approach to problem-solving
• Critical thinking and analytical skills
• Attention to detail and thoroughness
• Strong user focus and a genuine desire to assist coworkers
• Licenses/Certifications: Must have a current valid driver’s license and a excellent driving record.

Physical Requirements

Must be able to perform the following physical activity on a frequent to constant basis:

• Sit for long periods of time.
• Lift 10–20 lbs. of files, plans, office supplies, or similar items.
• Constantly uses fingers and hands when dialing/answering the telephone and operating a computer or other office machinery, such as a copy machine, scanner, and computer printer.
• Ability to hear average or normal conversations and receive ordinary information through verbal communications in person or detect objects in and around job site over the telephone.
• Average, ordinary visual acuity is necessary to prepare or inspect documents; operate a computer or other office machinery.
• Walk short distances on slippery, even, and/or uneven surfaces.
• Stand, bend, stoop, kneel, crouch, twist, turn, or crawl.
• Fluency in both English and Spanish is required.
• Working Conditions: Majority of work is performed in an office atmosphere located inside a building with no hazardous or significantly unpleasant conditions.
• May require in frequent job site visits involve performing work in outdoor weather conditions with exposure to extreme cold, heat, and noise depending upon project site.
• May travel locally during the workday.

Other Requirements

• Must be able to: Adhere to the highest standards of ethics, integrity, professionalism, and discretion.
• Project a courteous, professional and positive approach with clients, subcontractors, employees, and authorizing agencies while providing prompt, efficient, and accurate assistance.
• Follow and exchange basic instructions, information, and guidelines.
• Make decisions based on experience or knowledge with minimal supervision.
• Participate in training and development opportunities offered to maintain related software and safety knowledge.
• Adhere to and perform functions according to company and OSHA safety guidelines.
• Maintain regular, timely, and predictable attendance.
• Represent the company in a professional manner to callers and visitors.