About the role
Salary: Negotiable
We are looking for an experienced Practice Manager to lead the non-clinical side of the practice. You will report to our six GP partners, lead a team of around 35 practice staff (including a Deputy Practice Manager and an Operations Manager), and work alongside the PCN team. This is a senior role with real influence. You will inherit a well-established management structure and an experienced team, and have the opportunity to shape how a substantial two-site practice runs and develops over the coming years, including leading our CQC readiness and governance.
Operational leadership
- Lead the day-to-day operation of both sites, with a visible presence at Kings Langley and regular travel to Bovingdon.
- Provide clear direction to the Deputy Practice Manager, Operations Manager and administrative teams.
- Oversee premises, IT systems, digital developments and service improvement projects.
- Implement agreed partnership decisions and ensure actions are followed through
- Lead workforce planning, recruitment, induction, appraisal, performance and absence management.
- Ensure HR policies are implemented consistently, and support staff wellbeing and team culture.
- Support the partners in managing budgets, payroll, claims, contracts, expenditure and practice income.
- Provide accurate management information, advice and recommendations to the partners.
- Monitor QOF, enhanced-service and PCN activity and income in partnership with clinical and administrative leads.
- Lead readiness for CQC inspection and maintain effective governance systems.
- Ensure policies, audits, risk registers, complaints processes, significant event reviews and training records are up to date.
- Oversee compliance with information governance, health and safety, premises and business continuity requirements.
- Represent the practice at PCN, locality, ICB and other external meetings.
- Help the practice respond to changes in NHS primary care. Additional Information