SEN Administrator

Essential qualifications and experience

• GCSE English and mathematics at grade C or 4 or above, or equivalent qualifications or demonstrable equivalent skills.
• Experience of administrative work involving accurate record keeping, document preparation and management of deadlines.
• Experience of handling confidential information responsibly and working professionally with a range of people.
• Essential skills and knowledge Confident use of Microsoft Word, Excel, Outlook and electronic filing systems, wit the ability to learn school systems and online portals.
• Strong literacy, numeracy, proofreading and data-entry skills, with close attention to detail and the ability to check information for accuracy.
• Ability to organise meetings, prepare papers, record clear notes and follow up agreed administrative actions.
• Ability to prioritise a varied workload, work independently within agreed responsibilities and seek guidance when priorities or instructions are unclear.
• Clear, respectful communication with families and professionals, including sensitivity to different needs and circumstances.
• Understanding of confidentiality, secure information handling and the importance of safeguarding children.

Personal qualities

• A warm, approachable and professional manner, with patience, empathy and a commitment to inclusive practice.
• Resilience and adaptability, maintaining a calm, professional and solution-focused approach when managing competing priorities or challenging situations, and recognising when to seek support or escalate concerns.
• Demonstrates resilience and adaptability, maintaining a calm, professional and solution-focused approach when managing competing priorities or challenging situations, and recognising when to seek support or escalate concerns.
• A reliable and organised approach, willingness to learn, and the ability to work constructively with colleagues and respond positively to feedback.
• Commitment to safeguarding, equality, the Trust’s values and supporting positive relationships between school and home

Desirable experience and knowledge

• Experience of school administration or supporting a SENCO, SEND team or specialist provision.
• Familiarity with EHCP review administration, SEND records and liaison with parents or outside agencies.
• Use of Arbor, Edukey, local authority SEND portals or comparable systems; experience of attendance reporting or school purchasing processes.
• Experience of parent communication platforms, promotional materials, school events or first aid training