IT Applications Manager

About the role

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• Support and assist with the ongoing NetSuite ERP implementation, working closely with Project Leads, Finance, Operations, and Procurement teams. Provide regular updates and progress reports as required. •
• Serve as the primary day-to-day administrator for Netsuite and support contact for all site technology systems and applications, ensuring continuity of operations across the facility. •
• Understand business needs and assess whether current systems and configurations are meeting operational requirements; identify and recommend improvements. •
• Evaluate new software applications that may benefit business operations, ensuring compatibility with the existing technology landscape. •
• Own the planning and ongoing management of all business-critical applications, maintaining operational efficiency across all platforms. What you'll do NetSuite ERP •
• Owns the successful delivery of ERP implementation activities across relevant NetSuite modules, including configuration, testing, data migration, and user acceptance testing. •
• Ensures the health and performance of all active NetSuite modules — Finance, Inventory, WMS, Equipment Maintenance, Manufacturing (Work Orders), Blend Formula, Blend Batch Manufacturing, Fixed Asset Management, and Zone Capture — with full responsibility for user support and issue resolution. •
• Maintains the integrity and effectiveness of NetSuite workflows, saved searches, reports, and dashboards, ensuring they consistently meet the operational and reporting needs of the business. •
• Takes direct responsibility for EDI operations, including proactive monitoring and timely resolution of transaction errors and trading partner integration issues. •
• Serves as the primary liaison between the NetSuite systems lead, module vendors, and internal stakeholders — ensuring issues are escalated appropriately and expectations are managed at all times. •
• Keeps system configurations aligned with evolving business processes, proactively identifying gaps and driving improvements as the organisation grows and changes.

Business Applications

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• Administer and support Rippling HR/Time & Attendance. •
• Manage Microsoft 365 applications including SharePoint, Teams, and associated productivity tools; maintain licensing, access controls, and configuration. •
• Ensure all business applications are kept current with updates, patches, and vendor-recommended best practices. •
• Oversee software upgrades and installations, coordinating with vendors and internal stakeholders to minimize operational disruption. Site Infrastructure & Systems •
• Monitor and maintain site IT infrastructure including network equipment, VoIP phone systems, internal paging and notification systems, Access Control, and CCTV •
• Monitor network performance and reliability; proactively identify and resolve issues affecting site operations. •
• Provide recommendations on upgrades, replacements, or new investments based on financial and operational considerations. •
• Ensure all site systems are operating securely and in accordance with applicable policies and regulatory requirements. Project & Stakeholder Management •
• Coordinate with internal stakeholders and external vendors to ensure technology projects are delivered on time and within budget. •
• Promptly escalate issues that may affect project timelines or site operations to relevant leadership. •
• Determine requirements and design solutions in consultation with stakeholders and end users. •
• Identify continuous improvement opportunities and ensure appropriate development and change management controls are in place. Training & Documentation •
• Liaise with our local IT Partner for infrastructure maintenance, and co-ordinate IT requirements for employees. •
• Train site staff on the correct use of all systems and applications, ensuring appropriate onboarding for new starters. •
• Create and maintain procedural guidelines and documentation for all systems and applications. Qualification s Experience with Rippling HR/payroll or comparable HR/T&A platforms. •
• Exposure to food manufacturing or FMCG operational environments. •
• Familiarity with NetSuite WMS, Manufacturing, Maintenance Management, Blend, and overall Netsuite ERP. •

Passion for food, manufacturing, and operational excellence.
Employees are responsible and accountable for:
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Compliance with workplace policies and procedures for risk identification, risk assessment, and risk control. •

Active participation in activities associated with the management of workplace health and safety. •

Identification and reporting of health and safety risks, accidents, incidents, injuries, and property damage at the workplace. •

Correct utilization of appropriate personal protective equipment.

About Kitchen Food Company

Kitchen Food Company is a leading manufacturer of high-quality food products, serving customers across the country. We pride ourselves on our commitment to excellence, innovation, and sustainable practices. Join our team and be part of our continued success.