About the role
Job Description
Night Shift | 4 On, 4 Off
We’re looking for an
Area Service Manager (ASM)
to join our Heathrow team, supporting the day-to-day management of our
Lift and Escalator Engineers
.
This is a great opportunity for someone who enjoys leading people, keeping operations running smoothly and working in a busy, safety-focused environment.
The role
As Assistant Service Manager, you’ll support the management of our engineering teams across Heathrow, helping to ensure work is planned effectively, customers are supported and our engineers have what they need to deliver a safe and reliable service.
This is predominantly an
office-based role at Heathrow
, working closely with engineers and the wider operational team.
What you'll be doing
Managing and supporting
Lift and Escalator Engineers
Coordinating day-to-day engineering activities and workload
Supporting engineer performance, development and wellbeing
Helping to ensure jobs are completed safely, efficiently and on time
Monitoring operational performance and responding to issues
Working closely with customers and internal teams
Supporting planning, resources and priorities across the operation
Promoting a strong safety culture
Leading by example and helping maintain a positive, supportive team environment
What we're looking for
We’re looking for someone who:
Has experience
managing or supervising engineering/technical teams
Is confident managing people and dealing with day-to-day operational challenges
Has strong communication and organisational skills
Can prioritise effectively in a busy environment
Has a proactive,
can-do approach
Is comfortable working with different stakeholders
Understands the importance of safety, quality and customer service
Lift, escalator or similar engineering industry experience would be beneficial
Shift & location
Location:
Heathrow
Shift:
Nights –
4 days on, 4 days off
Working environment:
Predominantly office based
Holiday entitlement:
20 days At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html