About the role
Description
Under the direction of the Executive Director, the Business Office Manager is responsible for handling all vendor and resident accounts including lease signings. This position is also responsible for overseeing the reception staff.
ESSENTIAL RESPONSIBILITIES
include the following. Other duties may be assigned.
· Manage vendor accounts for a small group of local businesses providing service to our campus or community.
· Manage resident accounts on a routine basis ensuring accounts are kept updated and accurate to their leases.
· Support lease rental renewal work and lease signing. Manage resident files
· Maintain and update property management software that supports accounting and reporting of resident accounts, charges, and building occupancy.
· Support general administrative functions within the community and among peer department head staff.
· Directly supervise and manage a team of receptionists to provide exceptional customer service and high quality first impressions with visitors.
· Support review, development, and implementation of administrative policy and procedure.
· Support collections of customer charges and related cash/treasury management tasks; ACH oversight, manual check deposits, and ensuring related record keeping is maintained.
· Support internal reporting needs and document management.
Requirements
At least 2 years of property management experience.
Previous experience working with resident satisfaction, budgetary and regulatory compliance.
Previous supervisory experience is preferred.