Design Operations Associate

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Job Description
Your role
As a Design Ops Associate, you’ll help create the structure, tools, and processes that enable design teams to do their best work. Rather than creating design deliverables yourself, you’ll focus on improving how design work is planned, coordinated, tracked, and delivered across projects and teams. This role balances operational planning with day-to-day execution, helping designers spend more time solving customer problems and less time navigating process challenges.
You’ll work closely with designers, product teams, engineers, and delivery partners to support the successful execution of design initiatives. Your work will help create visibility into priorities, timelines, dependencies, and outcomes, enabling teams to collaborate more effectively and make informed decisions.
This is an excellent opportunity for someone interested in design operations, programme coordination, process improvement, and the ways design teams operate within large organisations. You’ll gain exposure to design systems, digital product development, experience design practices, and portfolio management while building valuable operational and consulting skills that can support multiple career paths.
What you will do
Enable effective design delivery
Support planning activities for design projects, including intake, prioritisation, scheduling, and resource coordination
Help maintain processes that enable consistent and high-quality delivery across design initiatives
Track milestones, dependencies, and deliverables to help teams stay aligned and informed
Prepare reports and updates that provide visibility into project status, priorities, and risks
Coordinate across teams
Facilitate collaboration between design, product, engineering, and delivery teams
Support briefing, planning, and review activities for design work
Ensure stakeholders have access to accurate and timely information about design initiatives
Help manage communication flows related to project timelines, dependencies, and key decisions
Improve operational effectiveness
Identify gaps, bottlenecks, or inefficiencies in the design workflow
Document and maintain processes, templates, tools, and operational guidelines
Support continuous improvement initiatives that simplify how design work is managed and delivered
Contribute ideas that improve team effectiveness, consistency, and visibility
Support portfolio oversight
Track work across multiple projects, programmes, or design initiatives
Maintain information that helps teams understand workload, capacity, and priorities
Assist with forecasting, planning, and operational reporting activities
Monitor progress against agreed objectives and highlight potential risks or constraints
Learn and grow
Build knowledge of DesignOps, experience design, and digital product development practices
Learn how design teams collaborate within large-scale customer environments
Develop skills in programme coordination, process improvement, stakeholder management, and operational planning
Gain hands-on experience using planning, collaboration, and workflow management tools
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of
vaccination
 to align with their respective COVID-19
vaccination
 policies.
Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Job Qualifications
Why Kyndryl:
We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required skills and experience
Demonstrated experience coordinating projects, programs, workflows, or operational activities in a design, product, project management, or business operations environment
Understanding of how design work moves from planning through delivery within a multidisciplinary team
Experience managing multiple workstreams, priorities, or initiatives simultaneously
Ability to create, document, and maintain processes, templates, or operational frameworks
Experience collaborating with teams that have different priorities, responsibilities, and areas of expertise
Ability to identify operational challenges and recommend practical improvements
Experience using project management, planning, tracking, or collaboration tools
Strong organizational skills with the ability to maintain accuracy across multiple activities and deadlines
Preferred skills and experience
Experience supporting design, UX, service design, customer experience, or digital product teams
Familiarity with portfolio management, resource planning, or capacity tracking practices
Experience contributing to process improvement or operational transformation initiatives
Exposure to design systems, design governance, or quality review processes
Familiarity with AI-enabled productivity, workflow, or collaboration tools
Applicants must be legally authorized to work in the United States without restriction now, and in the future. The company will not sponsor employment visas for this role. You must also be able to work at our Frisco office 5 days per week.
The compensation for this position is $77,000 based on a full-time schedule. The pay or salary range is not below any applicable state, city or local minimum wage requirement.

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndr