About the role
Description
ABOUT US: Nestled along the Pacific Coast,
La Bahia Hotel & Spa
celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.
SUMMARY:
The
Front Desk Agent
is a professional with articulate
communication
skills and a passion for
excellence
. This role manages all aspects of guest arrivals, departures, and ongoing guest request with polished professionalism. The Front Desk Agent will anticipate guest needs, resolve concerns with discretion, and consistently execute flawless service all while maintaining a courteous demeanor. By delivering
impeccable service
, the Front Desk Agent will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.
DUTIES/RESPONSIBILITY:
Execute seamless check-in/check-out procedures with personalized attention
Master all room types, rates, and amenities to make perfect recommendations
Handle guest requests and complaints with immediate and effective solutions
Maintain meticulous knowledge of hotel facilities, services, and local attractions
Process reservations, modifications, and cancellations with precision
Manage cash drawer and perform accurate financial transactions
Maintain pristine front desk area and lobby presence
Collaborate closely with housekeeping and maintenance for room readiness
Welcome guests by name whenever possible, using approved greeting protocols
Deliver unexpected amenities and upgrades when opportunities arise
Must maintain professional etiquette at all times
Provide discreet, personalized service to high-profile guests
Complete all required shift reports and documentation accurately
Handle confidential guest information with utmost discretion
Maintain key control and security procedures
Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times
Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
Perform all other duties that may be assigned as needed by your manager
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
QUALIFICATIONS:
(2/3) years or more minimum experience in Front Desk Agent role in a luxury hotel and/or resort.
Endurance to stand for long periods and walk moderate distances.
Occasional light lifting (up to 25 lbs.)
Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)
Ability to work independently and as part of a team.
Cash handling and basic accounting skills
Excellent communication skills and customer service skills
Fluent in English (additional languages highly preferred)
Ability to maintain composed under pressure
Flexible to work in different shifts, including evenings, weekends, and holidays
Highly organized with the ability to multitask in a fast-paced environment
This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Front Office team at La Bahia Hotel.