About the role
Pay: $18.00 to $19.00 per hour
Description
Part-Time Telephone Operator
Position Summary
Answers incoming telephone calls and routes to appropriate department/staff member. Makes appointments for patients using health center’s electronic health records software. Assists at reception desk as needed.
Duties and Responsibilities
Communicates with patients in a courteous, and professional manner
Schedules patients in accordance with established provider schedules and health center protocols
Obtains and/or verifies that current demographic information is accurate and updates information in the system as needed
Obtains and/or verifies insurance status and updates information in the system as needed
Creates accounts for new patients and verifies insurance information
Routes phone calls to the appropriate party or transfers to voicemail
Maintains strict patient confidentiality
Advises patients of health center policies regarding scheduling, payments, no-shows, etc. and answers questions as appropriate, advises patients to bring in necessary financial and/or insurance documentation as indicated
Assists with filing, copying, faxing, and other clerical duties when time is available and at direction of Clinical Operations Manager
Participates in staff meetings, training sessions, and other meetings as directed
Adhere to HIPAA policies and regulations
Performs other duties as assigned
Requirements
Minimum Qualifications
High school diploma or equivalency
Excellent customer service skills and ability to effectively and respectfully handle patient calls and concerns.
Knowledge of standard office policies and procedures
Experience working on computers; typing/keyboarding speed of at least 40 WPM
Knowledge of standard office machines including copier, fax, multi-line telephone, printers, etc.
Ability to manage multiple tasks
Ability to work independently and to use good judgment
Ability to work effectively and harmoniously with co-workers and function as a team member
Preferred Experience
Experience in a medical office setting
Knowledge of Microsoft Office software products
Medical terminology
Familiar with electronic health records software
Physical Demands Required to Fulfill Essential Functions of this Position
Employee must be able to sit for long periods of time. Employee must be able to focus on tasks while in an active office environment where conversation and noise are prevalent. Employee must be able to operate a keyboard, write, speak, and hear. Employee must be able to read small print both on paper and on a computer screen for long periods of time. Employee must be able to bend and reach to the top of a five-drawer filing cabinet. Employee must be able to lift boxes of no more than 30 lbs.
Working Conditions
There may be exposure to airborne and blood-borne pathogens, and hazardous materials. This position is not eligible to be a telecommute position.
Additional Requirements
Submit to and pass a drug test
Successfully complete a criminal background check