About the role
Salary: £12.72 to £13.22
Due to internal promotion, we are now
looking to recruit Care Navigators to join our team on a
permanent basis.
To provide a reception service for all patients and visitors reporting to the reception desk including appointment bookings, prescription requests and other queries such as explaining practice protocols where relevant e.g., home visit protocol.
To receive and deal with incoming telephone calls into the Practice ensuring that patients are dealt with by the right person, in the right way at the right time.
To be aware of the different services available to patients and ensure patients are being navigated to the right clinician or service, which may be face-to-face, over the telephone or using on-line systems following the processes set down in Practice protocols. To ensure that all communication with patients using all media is done safely, securely, and accurately.
To give appropriate advice in cases of emergencies by following protocols e.g., chest pain protocol.
To undertake relevant administration processes