About the role
Description
- When needed, forecast daily work and direct the daily tasks of the repair team
- Regularly assist Team Lead with leadership responsibilities
- Serve as an internal resource to other departments in planning and managing repair work
- Act as a resource to other technicians to provide training and solve problems in areas of expertise
- Handle escalated issues within assigned product set
- Communicate with both internal and external customers, and vendors, to plan work and resolve issues
- Perform repairs on various types of equipment including computers, printers, POS (Point of Sale) equipment, and hand-held mobile scanners
- Follow all safety procedures while meeting established quality and efficiency standards
- Ability to read and comprehend technical documentation (Standard Operating Procedures, Technical Drawings, and Schematics)
- Evaluate and monitor repair processes and techniques and make recommendations for process and equipment changes that lead to gains in productivity and the quality of repairs
Responsible for basic soldering
- Independently diagnose, define problems, collect data, establish facts, draw valid conclusions, facilitate solutions and resolve complicated repairs
- Communicate technical information to technical and non-technical customers
- Perform test programs and run benchmarks for battery and power measurements
- Communicate and follow-through with internal customers to resolve any issues
Requirements
- 3+ years related experience as a bench or field repair technician
- Associates Degree in Electronics; Computer Science; Information Technology or equivalent computer repair experience required.
- Strong communication skills, both verbal and written
- Ability to troubleshoot and solve problems
- Demonstrated success working with minimal supervision; self-directed
- Ability to lead and mentor others
- Experience with computer software, printers, and/or scanners installation and configuration
- Ability to repair laser barcode equipment such as Symbol, Intermec, and Honeywell
Component level soldering skills
- Strong attention to detail and ability to thrive in a fast paced environment
- Ability to quickly learn new skills and translate knowledge to practical application
- Mechanically inclined, solid understanding of how various technologies work
- Fundamental understanding of PC architecture and components, i.e., CPU and memory
A+ Certification preferred
Background in POS (Point-of-Sale) repair experience is preferred
Basic Office Skills (Word, Excel, Outlook)