About the role
Description
Purpose
Execute plans as assigned by the Department Manager in the quality, selection, promotion, training and stocking of products to meet department objectives for sales, margin, turns, labor and customer service. To ensure a clean, growing, and well-maintained department with exceptional quality. Assist in cashing and providing an irresistible store experience for customers.
Reports To
Front End Manager
FLSA Status
Hourly Full Time
Pay Group
1
Supervises
N/A
Essential Responsibilities and Functions
Provide and model exemplary service to customers and co-workers using established customer service standards
Operate registers, scanners, scales and credit card/debit card terminals
Perform basic math functions to collect payment and make change
Maintain accurate cash drawer
Provide product information and educational materials to customers, answer questions
Model our Culture Values, policies and procedures, promote team building
Treat all co-workers with consistency and fairness
Ensure that communications are clear, direct, and respectful
Continuously research, develop and make improvements in efficiency, accuracy, service, quality and safety
Effectively influence staff and participate in proper training of newly hired and or newly assigned team members to execute desired results
Assist in operational cross training and product knowledge training
Cut, weigh, wrap, price and package product according to specifications
Ensure food safety practices and product rotation to attain good shelf life and safe product for customers
Maintain safe, clean and organized work areas
Ensure all product is accurately signed according to current standards at all times
Ensure proper in-store receiving and returns guidelines
Maintain effective working relations with suppliers
Execute and maintain clean, attractive, fully stocked and fronted cases/endcaps
Execute category management plans for new products and ensure in-stock availability for customers
Execute assigned merchandising plans. Plan and participate in resets as needed
Attend and participate in scheduled team meetings
Execute periodic department inventories
Place orders as assigned by department manager
Note and communicate equipment and tool malfunctions
Adhere and model to all safety rules. Must use all safety devices/tools to ensure safe operations
Complete documents and checklists as assigned by department manager
Ensure work area is kept clean and organized at all times
Execute approved safety and sanitation programs in the department, including equipment cleaning schedule
Perform all maintenance and other tasks as assigned
Perform other tasks as assigned by MOD and or Department Manager
Physical Job Requirements
Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment continuously
Ability to lift and carry up to 50 pounds throughout the work day
Ability to stand for long lengths of time, walk, bend, stoop, squat, kneel, reach and climb stairs or ladders throughout the work day
Ability to clearly and effectively communicate with customers and co-workers
Sufficient finger and hand dexterity to grasp and hold items of different sizes
Vision ability – close, distance, peripheral vision and depth perception
Ability to read register screen, product labels and shelf labels
Work Environment
Fast paced shipping and receiving stockroom
Frequent exposure to cold, hot, wet or humid conditions (walk-in freezer/cooler, cold/hot climate, hot kitchen)
Potential fumes, airborne particles, hazardous materials ranging from natural to chemical (store products, cleaning products, scents from working in a public setting)
Potential handling of fresh foods including meats and seafood
Handling objects that have been handled by the public
Regular work standing or walking on cement floors
Moderate to loud noise conditions
Potential work near moving mechanical parts (loading dock equipment, kitchen equipment)
Qualifications
Knowledge of organic, natural products and commercial growing practices, and organic certification regulations
Available to work weekends, holidays, mornings and nights
Projects an outgoing, friendly personality
Demonstrated objectivity, neutrality and calmness under pressure
Ability to follow established systems, procedures and policies with great attention to detail
Consistent follow-through on commitments and deadlines
Ability to read and comprehend instructions
Ability to handle multiple demands, prioritize tasks and stay organized
Flexible and adaptable to changing conditions and job requirements
Skills
Intermediate Microsoft Office Skills
Ability to analyze key indicators such as margin, sales, sales growth, SPLH
Excellent verbal and written communication
Excellent problem solving skills
Ability to plan, develop and implement efficient and productive systems
Ability to maintain confidentiality
Ability to operate material handling equipment (i.e. pallet jacks, loading dock lifts, truck rail gates)
Preferred Experience
Grocery retail and or food service experience preferred
I can, with or without reasonable accommodation(s), perform the essential functions of this position:
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