About the role
WHO WE ARE At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.
Job Summary
Ghirardelli's
employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.
The Cashier is a brand ambassador that will greet guests and process purchases through the electronic register system.
Starting Rate: $21.00/hr
Scope of Responsibilities:
Cashiering
Greet each Guest using both verbal and non-verbal communication in a positive manner
Process purchases using either scanner technology or electronic keypad
Properly bag purchases--wrapping breakable items where necessary
Up-sell to Guest using established and appropriate procedures
Process final purchases with either proper cash handling techniques or credit card transactions
Close each transaction with a friendly greeting and inviting the guest to return
Guest Service
When not processing purchases, assist guests on sales floor with purchases
Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
Replenish stock of durable and perishable goods as needed
Answer shop phone system and respond to guest service needs in a professional manner
Regularly assist Chocolateers, Supervisors, and Management in monitoring guest activity and creating excitement with superior guest service
Assist, when necessary, in pre-packing items for sale; gift-wrapping items for sale; inventory control and management
Offer samples of product to guests
Specific Knowledge & Skills
Basic math skills
Strong oral and written communication skills relevant to the requirements of the position
Ability to work with little or no supervision
Ability to work with a diverse work team and meet adversity with professionalism
Ability to manage time effectively
Computer literacy in register systems
Knowledge of POS systems
A Propensity to provide Superior Guest Service
Education and/ Experience
High School Diploma Preferred
0 - 2 years minimum experience in retail/restaurant cashiering.
"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."