About the role
Min Compensation
USD $14.00/Hr.
Max Compensation
USD $14.00/Hr.
Overview
Why We Need Your Talents
The Bell Person plays a vital role in shaping the first and last impression of every guest who visits Live! Casino & Hotel. Your warm greeting, attentive service, and commitment to creating a seamless arrival and departure experience set the tone for a memorable stay. From assisting with luggage to offering guidance on hotel amenities and local attractions, you ensure guests feel welcomed, supported, and valued from the moment they step through our doors. Through professionalism, attention to detail, and genuine hospitality, you help establish the exceptional service standard that defines the Live! brand.
Responsibilities
Where You'll Make an Impact
- Show guests to room assisting them with their luggage (45%)
- Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions (15%)
- Check luggage for hotel guests both for day and overnight (15%)
- Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts (5%)
- Open doors while guests are being greeted in a friendly and courteous manner (5%)
- Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests (3%)
- Post the daily events board and entertainment board in the lobby (3%)
- Maintain an open communication line through all shifts by proper use of log (2%)
- Deliver messages and valet to guest rooms (2%)
- Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles
- May perform the duties of a valet
- Assist front desk with key inventory twice weekly.
- Maintain a professional appearance and mannerism
Other duties as assigned
Skills to Help You Succeed
- Able to read and interpret guest service materials, maps and directions
- Able to communicate with supervisors, co-workers and guests
- Flexible work schedule, hours and shifts will vary
- Ability to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities.
- Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred.
Qualifications
Must-Haves
- A high school diploma or GED equivalent is required
- Customer contact experience is required.
- Second language may be desired.
Physical Requirements
Lifting 20 to 60lbs
Pushing/Pull a minimum of120bs
Carry 20-60 lbs.
Bending a kneeling
Continuous walking
Continuous standing
Working Conditions
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
- Please note that this is a union position, and individuals in this role may be required to pay applicable union dues and fees.
We encourage Team Members to share their preferred shift availability, and we will strive to accommodate individual scheduling preferences whenever possible and consistent with business needs. Please note that this is a union-represented position and scheduling is governed by the applicable collective bargaining agreement. Team Members may be required to participate in shift bids, and shift assignments may change based on operational requirements and Team Member seniority.
What We Offer
Perks We Offer You
Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.