REGIONAL DIRECTOR, HOSPITAL ENGAGEMENT

Overview

The Regional Director, Hospital Engagement serves as a Director-level Hospital Engagement Coordinator and field-level operational manager within an assigned Region of LiveOnNY's Donation Service Area (DSA). The Regional Director is responsible for personally performing Hospital Engagement Coordinator responsibilities while exercising delegated field-level operational management responsibilities in support of Hospital Engagement operations throughout the assigned region.

The Regional Director performs Hospital Engagement responsibilities as an essential function of the position. Management responsibilities are exercised concurrently with operational responsibilities and do not replace the Regional Director's responsibility to maintain an active field presence, respond to donor hospitals, support donation activity, resolve operational barriers, strengthen hospital relationships, facilitate operational coordination, and perform Hospital Engagement responsibilities.

This is a field-based role. Each Regional Director is assigned primary operational responsibility for an identified region within the DSA. The regional assignment establishes the Regional Director's primary area of operational responsibility, workforce coordination, hospital relationship management, and operational accountability. Regional assignment does not limit the Regional Director's responsibility or obligation to perform Hospital Engagement responsibilities elsewhere within the DSA as directed solely by LiveOnNY.

The Regional Director may be assigned, deployed, reassigned, or temporarily detailed to any donor hospital, healthcare facility, organizational location, or other operational site within or outside the assigned region as determined by LiveOnNY to meet operational, regulatory, staffing, business continuity, emergency response, quality, educational, leadership, or other organizational needs.

The Regional Director works collaboratively, within the delegated operational framework established by Hospital Engagement Leadership, Executive Leadership, organizational policies, Executive Directives, and other organizational requirements, with all organizational departments involved in the donation process, including, but not limited to, Case Development, Family Engagement, Donor Center Operations, Allocation and Placement, Recovery, Tissue Bank, Education and Training, Operational Intelligence, Quality, Compliance, Information Technology, Legal, Human Resources, Finance, and Communications.

The Regional Director and Hospital Engagement Leadership shall coordinate and collaborate with donor hospital medical and administrative personnel and LiveOnNY departments and personnel to deliver donor hospital-based services in accordance with this Job Description, organizational policies, Executive Directives, other organizational requirements, and in furtherance of LiveOnNY's mission.

The Regional Director shall know, understand, maintain, and comply with applicable federal, state, and local statutes, regulations, and LiveOnNY organizational requirements, including, but not limited to:

• Centers for Medicare & Medicaid Services (CMS) Conditions for Coverage, Conditions of Participation, interpretive guidance, and applicable reimbursement requirements.
• New York State Public Health Law.
• New York State Anatomical Gift Act.
• Organ Procurement and Transplantation Network (OPTN) Policies.
• United States Food and Drug Administration (FDA) regulations, as applicable.
• Health Resources and Services Administration (HRSA) requirements.
• LiveOnNY organizational policies.
• Standard Operating Procedures.
• Work Instructions.
• Executive Directives.

Operational Learning Pushes (OLPs); and

All other organizational requirements applicable to the position.

PROFESSIONAL TIME COMMITMENT STATEMENT

The Regional Director role requires full-time professional dedication. Professional time must be devoted exclusively to the duties and responsibilities of the position.  The incumbent must maintain readiness to respond on-site to donor hospitals, engage in donor conversations, communicate with donor hospitals, and coordinate with internal teams in accordance with LiveOnNY expectations and policies.

The Regional Director is expected to adhere to all organizational policies and applicable regulatory obligations, stewardship of resources, confidentiality, and ethical conduct, and to devote all professional time to the performance of the responsibilities of this job description and remain available to fulfill management responsibilities inside and outside standard business hours as LiveOnNY’s needs dictate.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:

• RELIABLE PERSONAL TRANSPORTATION

As this is a field-based role, the Regional Director is required to have personal reliable transportation in order to travel to, from, and between donor hospitals, healthcare facilities, corporate offices, meetings, educational programs, and other locations throughout LiveOnNY’s DSA and when required, outside the DSA to perform assigned responsibilities. Reliable personal transportation for this position means owning, or having the authorization to operate, a personal vehicle and complying with LiveOnNY’s vehicle and travel policies.

• HOSPITAL ENGAGEMENT RESPONSIBILITIES

The Regional Director shall personally perform Hospital Engagement  Coordination responsibilities throughout the assigned Region and elsewhere within the DSA as assigned, including, but not limited to:

• Manage, maintain, and strengthen productive professional relationships with donor hospital medical and administrative personnel.
• Support and promote organ and tissue donation programs within assigned donor hospitals.
• Conduct donor hospital visits, educational activities, and relationship development activities, as assigned.
• Coordinate Hospital Engagement responsibilities with donor hospital medical and administrative personnel and LiveOnNY departments and personnel.
• Educate donor hospital personnel regarding applicable donor referral requirements, organizational policies, and established operational practices.
• Document, escalate, and facilitate resolution of operational barriers affecting donor identification, referral, evaluation, authorization, donor management, organ recovery, tissue recovery, or other donation-related activities.
• Document, escalate, and track resolution of donor hospital operational issues, service concerns, complaints, requests for assistance, and opportunities for operational improvement.
• Participate, as directed by Hospital Engagement Leadership, in donor hospital educational and reporting meetings and collaborative operational activities.
• Support and participate, as directed, in educational programs for donor hospital personnel regarding organ and tissue donation, applicable regulatory requirements, organizational processes, and operational expectations.
• Promote effective communication, collaboration, and operational coordination among donor hospital personnel and LiveOnNY departments.
• Participate in referral reviews, donor case reviews, operational debriefings, occurrence reviews, quality improvement initiatives, and performance improvement activities, as directed.
• Assist in the implementation, communication, and operational integration of organizational initiatives, Executive Directives, OLPs, policies, procedures, Work Instructions, and other organizational requirements.
• Maintain accurate, timely, and complete documentation, reports, records, and other required organizational documentation.
• Maintain professional competency and successfully complete all required education, competency assessments, certifications, organizational training, and continuing education requirements.
• Perform Hospital Engagement responsibilities in accordance with regulations, organizational policies and procedures, Executive Directives, and other organizational requirements; and
• Perform other Hospital