About the role
Salary: £25760.00 to £27476.00
We are looking for two highly organised and proactive individuals to join our team and play a key role in ensuring our services run efficiently, effectively and with patients at the heart of everything we do.
Manage clinic templates, capacity and appointment utilisation in partnership with clinicians and management.
Provide accurate clinic utilisation, RTT and waiting-list information.
Monitor RTT pathways, referrals, clock starts/stops and potential breaches.
Coordinate and maintain waiting lists, identifying outliers and required actions.
Book, cancel and reschedule patient appointments, providing clear communication to patients.
Coordinate clinic cancellations and ensure template changes are implemented promptly.
Maintain accurate patient records and clinic information on hospital systems.
Liaise with clinicians, managers, clinic staff and patients to resolve queries and service issues.
Support improvements to administrative processes, clinic capacity and service efficiency.
Prioritise workload, meet deadlines and maintain high standards of accuracy and confidentiality.
Provide a professional, efficient and patient-focused administrative service.
Clinical Utilisation To review all existing clinic templates using agreed template change request proceduresand agree slot conversion rules with Clinicians and local management. To provide relevant, up to date and accurate information to local management andClinicians on utilisation of clinic appointments and available slots. To assist in solving change requirements for clinic and available capacity. Help identify arange of options and draw appropriate conclusions in partnership with local managementcolleagues. Provide a first-class booking service to patients and service users. Work collaboratively with other professionals and agencies to ensure patient needs are metin relation to service provision. To arrange cancellation of clinic(s) as result of consultant absence (e.g. annual leave) usingappropriate template and notification periods. Monitor clinic templates to ensure changes identified are incorporated in timely manner. RTT To liaise with senior management on regular basis on ongoing management of RTT,highlighting concerns and ensuring breaches are prioritised as required. To monitor RTT and inbound referrals to ensure removal of duplications in timely manner inaccordance with clinical direction. To actively manage RTT to ensure clock start/clock stop actions are carried out effectivelyby clinic staff. Waiting List Management Duties To coordinate and monitor waiting lists. Production of accurate waiting time information on a weekly basis and ensuring that thereare no outliers to targets. The post-holder will experience a daily requirement to produce accurate work at speed. Communication Maintain regular contact with Clinic Clerks/Reception staff in ensuring they are aware of upto-date clinic lists for preparation of clinics. Book appointments, communicating information to patient via post of clinic appointmentletter(s) or telephone as required. Meet with management/colleagues as required to update on progress and agree changes. Daily liaison with patients regarding appointment queries, cancellations etc., reschedulingappointments where identified. Maintain accurate patient information on hospital systems, updating as required. General Administrative Duties To provide and maintain an effective and efficient administrative service. Prioritise and organise own workload daily. Liaise with colleagues and management to suggest improvements to local systems andprocesses to ensure service is as efficient and effective as possible. Deal efficiently with all hospital staff and visitors. Maintain professional standards in appearance, behaviour and punctuality. Clinical Governance / Quality To ensure requirements of the Trust's Quality initiatives are met in relation to agreed clericalfunctions. To ensure system function is fully utilised to achieve maximum benefits. To ensure that health record and patient information is recorded accurately in accordance withTrust, Local and National guidelines. To produce reports together with recommendations on Clinic Utilisation.