About the role
Description
SUMMARY
The LSU Healthcare Network is a non-profit, academic, multi-specialty healthcare delivery system dedicated to patient care, research, and education. You can be a part of a progressive healthcare team making a meaningful difference in the care of patients. The LSU Healthcare Network is made up of over 175 healthcare providers – from primary care to specialty care – at several multi-specialty care locations in and around the Greater New Orleans area.
We offer a competitive compensation and benefits package, including:
15 PTO Days
11 Paid Holidays
401(k) Plan with employer match
Health Insurance
Tuition Reimbursement
Position Purpose
The Care Coordinator is responsible for ensuring each patient’s experience with the LSU Healthcare Network is seamless, coordinated, and comprehensive. This role reviews, plans, and coordinates healthcare services using evidence-based guidelines and value-based care strategies to improve clinical outcomes, reduce healthcare costs, and optimize resource utilization.
The Care Coordinator applies clinical knowledge and population health tools to conduct ongoing patient assessments, identify and close gaps in care, facilitate referrals, screenings, and diagnostic testing, and provide patient education. The role ensures timely follow-up and effective use of appropriate resources to improve patient health outcomes and overall quality of care. The Care Coordinator also collaborates closely with physicians and insurance payers to align quality initiatives and promote coordinated, cost-effective care.
Principal Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Utilize population health management tools to improve quality outcomes and reduce healthcare costs across all value-based contracts
Develop and implement care management protocols and workflows aligned with evidence-based guidelines and organizational best practices to enhance patient care
Engage, educate, and support physicians and clinical staff in quality improvement initiatives and performance on HEDIS measures
Assist in the organization’s participation in the CMS Quality Payment Program (QPP), supporting more than 800 physicians statewide
Assist the Director of Quality by providing and distributing monthly reports on patient outreach and quality metrics
Collaborate with insurance payers to build cohesive working relationships that support quality initiatives and coordinated, cost-effective care
Guide patients throughout their healthcare journey—from initial outreach through referral completion, missed appointment follow-up, and care gap closure
Assist patients with scheduling appointments for office visits, diagnostic testing, treatments, procedures, and follow-up care
Ensure results of testing, treatments, and procedures are received, reviewed, and accurately documented in the patient’s medical record in a timely manner
Actively follow up on patient concerns or care coordination issues until resolution, and communicate outcomes to both the patient and their care team
Review HEDIS, Star, and Risk Adjustment reports at least monthly with the Director of Quality to develop action plans that improve measure performance and patient outcomes
Perform other job-related duties as assigned
Core Competencies
Professionalism
Strong verbal and written communication skills
Planning and organizational skills
Highly developed sense of integrity and commitment to customer satisfaction
Conflict management and resolution
Manages time appropriately/efficiently/effectively
Excellence in interpersonal relations
Ability to work independently and proactively, and make decisions
Ability to handle multiple demands of a diverse workload and prioritize critical issues
Ability to effectively interact with multifaceted providers, medical professional staff, and insurance payers
Requirements
Experience/Education
High school diploma or GED equivalent required
LA LPN license or Medical Assistant Certificate preferred
Minimum 2 years clinical experience in a patient care environment in a clinical or similar setting required
Experience in Value-Based Care preferred
Knowledgeable and experienced in computer skills, particularly Microsoft Office products and Electronic Health Records
Physical Demands/Working Conditions
Must be able to lift 10-15 pounds and operate standard office equipment, computer, printer, fax, and copier
Ability to travel between various clinics and hospitals
Must be available to work extended hours, overtime, and non-traditional hours as needed