About the role
Description Join our team as a BDC Representative! Audi Nashua , part of the Lyon-Waugh Auto Group, is searching for a goal orientated professional to join our diverse team as Full-time BDC Representative . If you are someone who is friendly, enthusiastic and proactive, with a genuine passion for helping people and creating a positive experience for every customer—we can't wait to hear from you! Schedule: Monday–Saturday, with one scheduled weekday off Performance Based
Compensation consisting of base hourly rate & monthly bonus structure
What You’ll Be Doing:
Welcome clients in person at the desk or on the phone
Assist clients with common questions and direct them to appropriate personnel
Schedule and coordinate sales appointments, test drives, vehicle consultations, deliveries, and service appointments
Respond to sales calls and digital inquiries promptly, professionally, and with a focus on creating the next step in the client journey
Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
Contact clients with open recalls, campaigns, special order parts
Proactively manage client portfolios to identify new sales opportunities, including current owners who may be ready to upgrade, replace, add a vehicle
Utilize CRM and portfolio-management tools to identify clients with upcoming lease or finance maturities, ownership milestones, equity opportunities, and other relevant purchase triggers
Partner with the sales team to develop opportunities from previous clients, unsold prospects, service clients, and other areas of the dealership client base
Keeping daily reports organized and up to date
Following up with clients and internal team members
Other duties assigned by management team
What we can offer you:
Comprehensive benefits package
401(k) options with company match
PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
longevity bonuses and paid trips
Employee discounts on service, parts, and vehicle purchases
Opportunities for tickets to concerts and sporting events
Employee referral bonus
Smoke free campuses
Requirements
Previous experience in automotive BDC preferred, but will train the right candidate
Clear, professional communication skills—both verbal and written
Proficient with Microsoft Word, Outlook, and Excel
Strong attention to detail, with ability to manage multiple conversations and tasks simultaneously
Highly organized, self-motivated, and dependable
Familiarity with a multi-line phone system
Confident phone presence with a friendly, helpful tone, along with a positive
Ability to work independently as well as part of a team