About the role
Pay: $17.00 to $22.00 per hour
Description
Start your day with a team that values people, service, and community! We’re looking for friendly, dependable individuals to join our team in a full-time role with morning and weekend availability. Shifts are a combination of 8a-4p or 5:30a-1:30p. In this position, you’ll help create a welcoming customer experience by ensuring excellent service delivery and smooth customer interactions. The ideal candidate has strong communication skills, a customer-first mindset, and a passion for problem solving.
Key Responsibilities
Handle customer complaints and escalations in a professional and effective manner
Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery
Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
Process order, returns, and exchanges according to company policies
Maintain and update customer information in the company’s database
Assist with training and development of cashiers, customer service managers, and courtesy clerks
Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience.
Coordinate effective and efficient customer service management meetings monthly
Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
Ensure compliance with all relevant policies, procedures, and legal requirements
Requirements
Education & Experience
High School Diploma or Equivalent
Proven experience in a customer service or coordination role, preferably within a fast paced environment
Skills & Competencies
Must be able to speak, read and write the English language
Strong problem solving abilities with a customer focused approach
Strong organizational and multi tasking skills
Ability to work effectively independently and as part of a team
Desirable Qualifications
Comfortable using Google Suite
Working Conditions and Physical Demands
Constant standing, use of hands, reaching, and communicating
Frequent walking
Occasionally need to stoop, kneel or crouch
Occasional heavy liftings up to 25 pounds
Fast paced, multi faceted environment
Overtime may be required during peak times
Availability
Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day.
Must be available to work every other weekend and some holidays.
Benefits Summary for Full Time
Medical, Dental, Vision
401k
Employer Paid Life Insurance
Long Term & Short Term Disability
Hospital, Critical Illness, Accident
Paid Vacation and Paid Holidays
Sick & Safe Time
Shift differentials for working Sundays & Holidays
10% discount at any Mackenthun’s locations
Referral bonuses
Dietitian services