About the role
Pay: $17.00 to $22.00 per hour
Description
Join our team as a
Part-Time Customer Experience Lead!
This role is perfect for someone who enjoys helping people, solving problems and making sure our customers have a great experience.
Night and weekend availability needed.
Key Responsibilities
Handle customer complaints and escalations in a professional and effective manner
Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery
Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
Process order, returns, and exchanges according to company policies
Assist with training and development of cashiers and courtesy clerks
Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
Ensure compliance with all relevant policies, procedures, and legal requirements
Requirements
Education & Experience
High School Diploma or Equivalent
Proven experience in a customer service or coordination role, preferably within a fast paced environment
Skills & Competencies
Must be able to speak, read and write the English language
Strong problem solving abilities with a customer focused approach
Strong organizational and multi tasking skills
Ability to work effectively independently and as part of a team
Comfortable using Google Suite
Working Conditions and Physical Demands
Constant standing, use of hands, reaching, and communicating
Frequent walking
Occasionally need to stoop, kneel or crouch
Occasional heavy liftings up to 25 pounds
Fast paced, multi faceted environment
Benefits Summary:
Part Time
Earned Safe & Sick Time
Shift differentials for working Sundays & Holidays
10% discount at any Mackenthun’s locations
Referral bonuses
Dietitian services