About the role
Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what’s possible—setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of
diversity, collaboration, and continuous learning
. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.
About the Role:
We’re looking for
Senior Customer Experience Consultants
who are:
Collaborative – thrive in a team environment and build strong relationships
Solutions-focused – proactive in problem-solving and process improvement
Client-centric – passionate about delivering world-class service
You’ll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you’ll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.
Key Responsibilities
Deliver exceptional customer service and manage escalations
Liaise with global stakeholders and third-party suppliers
Identify challenges in client supply chains and propose solutions
Monitor performance and produce KPI reports
Participate in supply chain projects and continuous improvement initiatives
What We’re Looking For
Bachelor’s Degree, Diploma or equivalent OR at least 3 years of functional experience in transportation or logistics required.
Strong experience in end-to-end Lead Logistics operations and customer servicing
Proven track record in delivering service performance and meeting KPIs/SLAs
Experience in handling customer interactions, escalations, and operational problem-solving
Customer-centric mindset with ability to understand and respond to customer needs
Strong analytical and problem-solving skills
Ability to work collaboratively in a matrix environment
Results-driven with strong sense of ownership and accountability
Knowledge of process excellence and continuous improvement practices is an advantage
Business/Technical Knowledge:
Experience in Change Management
Strong collaboration and teamwork mindset
Strong communication, influencing and stakeholder management skills
Strong customer-centric mindset
Result driven combined with the ability to achieve results through people
International experience, comfortable working in a matrix organization
Job Type:
Full Time
Salary:
$65,100 - $80,100*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Benefits:
Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position.
#LI-JL3 #RPO
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
accommodationrequests@maersk.com
.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
accommodationrequests@maersk.com
.