Medical Assistant / Receptionist

Compensation: $26.00 to $33.51 per hour DOE

Job Description

Position Summary

The Medical Assistant (MA) works within a patient-centered, team-based care environment to provide excellent patient care services within the scope of practice established by the Medical Board of California. The MA keeps on-site patient care flowing throughout the day by helping patients navigate their office visit, including rooming them, collecting vital signs, and gathering information to complete provider-required screening questions.

The Receptionist performs various administrative tasks based on the office's day-to-day needs.

Essential Duties

Medical Assistant

• Adheres to Mathiesen’s Mission, Vision, and Values, Standards of Conduct, HIPAA, and Infection Control principles/Universal Precautions.
• Coordinates duties with and from licensed providers and the Clinic Administrator.
• Returns phone calls promptly.
• Collects specimens and performs various lab tests, screenings, and phlebotomy testing procedures consistent with training and clinic policies.
• Prepares patients for procedures, sets up for procedures, and assists the provider as delegated.
• Records results of treatment and responses to care in the EHR, consistent with Mathiesen’s protocols/requirements.
• Performs emergency first aid and CPR when delegated.
• Assists in facility management, including keeping patient areas clean and safe.
• Cleans and autoclaves instruments, logs autoclaving testing as per protocol.
• Assists with maintenance and inventory of medical equipment and supplies and restocks exam rooms.
• Creates appointment access for patients referred for same-day visits, as requested by providers.
• Checks EHR frequently for messages from providers and contacts patients by phone to communicate test results.
• Participates in staff education and training activities as required (annual training, communication, care coordination, population management, and program evaluation).
• Effectively trains and mentors new hires as requested.
• Accepts other job duties as assigned and as delegated.
• Adheres to the MA scope of practice as described by the Medical Board of California.
• Reviews faxes, phone messages, tasks, and emails daily and directs them to appropriate departments.

Demonstrates excellent teamwork

Works collaboratively with other personnel to process and complete the patient

Receptionist

• Greets and assists patients respectfully and professionally.
• Ensures phones are answered promptly and efficiently.
• Maintains provider scheduling templates, appropriately schedules patient appointments, follows provider direction, and ensures excellent patient care.
• Obtains all patient demographic information and processes insurance verification at each visit.
• Collects co-payment, coinsurance, or self-payment at time of visit.
• Maintains the cleanliness of the patient lobby.
• Other duties as assigned.

Education and Skills

High School Diploma or equivalent

Current BLS certificate

Current Medical Assistant licensure

• Current Certified Phlebotomy Technician certificate (preferred, but not mandated)
• Knowledge of basic MA procedures and medical terminology
• Basic computer and data entry skills

Knowledge of Infection Control/Universal precautions

• Knowledge of various clerical tasks
• Professional and effective communication skills
• Knowledge of various tools and equipment used by primary care providers
• Knowledge of confidential rules regarding medical information as well as the Privacy Act; HIPAA educated, preferred
• Organized and able to manage competing priorities
• Efficiently working in a team environment
• Utilize EHR after initial training with few errors

Physical Requirements

• Frequently stand, walk, bend, stoop, reach, and lift up to 25 pounds.
• Ability to remain standing while documenting patient encounters for extended periods as needed.
• Manual dexterity sufficient to operate computers, medical equipment, and office equipment.
• Visual acuity sufficient to read electronic medical records and medication labels.
• Reasonable accommodations will be given to qualified disabled applicants pursuant to Section
• 501 of the Rehabilitation Act of 1973,29 U.S. Code 791, Title 29, and the Americans with Disabilities Act (ADA).

Working Conditions

• Outpatient medical clinic.
• Frequent interaction with patients, providers, and clinical staff.
• Exposure to bloodborne pathogens and other infectious materials consistent with healthcare settings.
• Fast-paced environment requires flexibility, accuracy, and effective time management.