About the role
About MDOTM
MDOTM is the Global leader in
AI-driven investment solutions
- . Founded in 2015, we earned significant recognition in 2017 as the only European fintech startup selected by Google for its acceleration program in Silicon Valley.
- Since then, we have been growing continuously, establishing a strong international presence with offices in
- London, Milan and New York.
- If you are looking for a fast-paced environment and you are willing to take ownership, this is the right opportunity for you!
Role Overview
MDOTM is looking for a proactive and client-oriented Account Manager. The ideal candidate combines strong communication skills with a problem-solving mindset and a genuine interest in delivering high-quality client experiences.
In this role, you will work closely with colleagues across Operations, Product, and Business Development, contributing to both the
execution of day-to-day activities and the continuous improvement of client experience
. You will play a key role in bridging clients, business needs and product development, helping translate MDOTM’s long-term strategy into effective and scalable client solutions.
Key Responsibilities
- Own end-to-end client relationships , acting as the primary point of contact and trusted partner throughout onboarding and ongoing engagement
- Lead and continuously improve onboarding and training processes , ensuring clients fully adopt and effectively use MDOTM’s solutions
Monitor client engagement, usage, and performance,
proactively identifying risks and opportunities
to enhance the client experience
Drive client success by defining clear success metrics , tracking progress, and ensuring clients achieve their desired outcomes
Deliver
high-quality, tailored presentations and insights
, supporting both existing client relationships and commercial opportunities
Act as the voice of the client internally , translating feedback into actionable improvements and collaborating with Product to refine solutions and processes
Identify and support
opportunities for account growth, retention, and increased product adoption
Take ownership of initiatives to
improve client experience, processes, and product evolution
, contributing proactively to company objectives
Skills required
Bachelor’s or Master’s degree in Economics, Business Administration, Management, or related fields
Proven ability to manage
client relationships in a B2B or institutional environment
(fintech/financial services/investment management space is a strong plus)
Strong communication skills, with the ability to
translate complex or technical concepts into clear, actionable insights
Ability to connect client needs with product solutions, translating requirements into concrete developments
Interest in financial markets and quantitative solutions is a plus
Strong time management skills and a highly analytical mindset
Proficiency with Microsoft Office applications
Proactive, ownership-driven mindset with the ability to
operate autonomously and contribute to continuous improvement
Why Join Us?
Work at the leading edge of technology, leveraging our decade of experience in proprietary AI to build the next generation of industry-defining tools.
Competitive salary & truly
flexible work environment.
Benefit from an unlimited learning and development budget to stay at the bleeding edge of AI research, alongside a fast-track path into technical leadership or principal research roles.
Collaborate daily with an
ultra-international team
(18+ nationalities) spread across our offices in Milan, London and New York.
Annual
company retreat
at a stunning location.
Fast-track
career progression , with opportunities to grow into leadership roles.