About the role
Overview
The Scheduler coordinates ancillary department schedules, working with the various departments, and physicians to maintain efficient department workflow. The scheduler also performs various duties associated with routine patient encounters, maintains positive relationships with patients, family members, visitors and fellow employees. Tasks include scheduling appointments for patients and referring physicians; maintains accurate and orderly schedules for departments; obtains and scans in documentation pertinent to the patient's appointment. The scheduler must maintain effective communication with physician offices and ancillary departments in this fast-paced environment.Office hours of the Scheduling Team are Monday-Friday 8:00am-5:00pm.
About Fayetteville Diagnostic Clinic
Fayetteville Diagnostic Clinic is a physician-owned practice who encourages teamwork and collaboration, increasing efficiency in care, and ensuring patients receive a positive health care experience. To provide a convenient patient health experience, we offer internal medicine, medical specialists, and diagnostic services in one central location.
About MANA
Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services.
Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.
Personalized environment
Quality patient experiences
- Physicians that care for your wholistic well-being
- A learning organization that cares for employees in every stage of career
What We Offer
At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:
Comprehensive Benefits –
Medical & dental
- 401(K) match and profit sharing
- Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
- Employer paid life, long-term & short-term disability benefits
One-On-One Training and Development
Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibilities
- Receive and process incoming calls for appointments; be able to handle multi-line telephone/extension numbers
- For patients from outside doctors or MANA clinics, follow appropriate rules for building new patient accounts
- Secure general information from patient for scheduling purposes in computer (e.g. name, date of birth, physical problems/symptoms, convenient appointment times, referring physician's name, etc.)
- Ascertain patient needs, modality availability, and timeliness of exams
Qualifications
- High school diploma or GED
- 12 – 18 months related experience and/or training