About the role
Role Summary
Terrain Café is a chef-driven, garden-to-table restaurant that celebrates seasonal ingredients and the art of gathering through thoughtful menus and warm, welcoming spaces rooted in craftsmanship and heartfelt hospitality.
The Associate Floor Manager leads hourly teams to deliver a best-in-class brand experience, overseeing floor operations to ensure our signature standards of hospitality are met. The Associate Floor Manager works in collaboration with the General Manager and AGM, reaching targets for controllable spending, including labor and sales.
Role Responsibilities
About You
The Ultimate People Person
You elevate the guest experience through genuine engagement, warmth, and intuitive service.
A Master of the Floor
You thrive in the fast-paced tempo of a well-orchestrated shift, effortlessly keeping the team on track while meeting operational targets.
Detail-Oriented & Organized
You have a passion for the nuances and high standards that turn a standard shift into an exceptional experience.
Driven by Ownership
You are highly motivated by our unique environment, bringing a deep sense of pride, accountability, and care to every single shift.
An Emotionally Intelligent Communicator
Your exceptional active listening skills and empathy allow you to foster a positive, collaborative, and psychological safe team culture.
Grounded in Integrity
You lead by example at all times, without exception.
Essential Duties
Shift Leadership
Lead floor shifts with high energy and strict adherence to opening, closing, and operational standards. Direct daily workflow by assigning equitable floor sections, running engaging pre-shift meetings, enforcing dress code, and stepping into service roles whenever extra support is needed.
Brand Ambassador
Serve as the ultimate champion of the Terrain brand, ensuring our core values are reflected in every guest touchpoint.
Active Engagement
Maintain a strong, visible presence on the floor during peak hours, modeling extraordinary service standards and creating moments of genuine guest delight.
Feedback & Connection
Intentionally connect with guests to obtain real-time feedback, and actively monitor and respond to external customer communication channels.
Service Redirection
Act as the first line of defense for shift challenges, guest needs, seamlessly turning negative experiences into opportunities to build lifelong brand loyalty.
Safety & Compliance
Uphold the highest standards for sanitation and safety, ensuring the team consistently exceeds all regulatory and company guidelines.
Proactive Problem Solving
Think on your feet to swiftly resolve unexpected operational hiccups, from equipment malfunctions to sudden supply shortages.
Culture Creator
Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement, psychological safety, and team morale.
Continuous Feedback
Champion a culture of transparency and growth by providing candid, actionable feedback to team members while actively soliciting upward communication and ideas from the floor.
Role Qualifications
Commitment Expectations
- Approximately 40 hours per week
- Available nights, weekends, and holidays as identified by brand leadership, to include promotional days, brand events, emergency, and PTO coverage
- Ability to work nights, weekends and holidays both planned and unplanned within reason, as needed
Qualifications
- 1-2 years of restaurant supervisory experience
- Experience with restaurant technical applications, including POS & OpenTable
- Ability to work in a standing position for long periods of time (up to 10 hours)
- Ability to reach, bend and stoop
The Perks
Benefits
As an URBN employee, your health and well-being are among our highest priorities. We offer the following comprehensive benefits package for full time employees, to include:
Affordable medical, vision and dental coverage.
Employer-matched 401(k) plan
All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
Qualified transportation credit
Generous employee referral program and much more!
Pay Range
Starting from USD $25.00/Hr.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.