About the role
Role Summary
Terrain Cafe was originally inspired by the idea of merging house and garden to create an immersive natural environment where customers can come to unwind, explore, and celebrate. With four established locations from Pennsylvania to Connecticut, we are thrilled to be opening our doors in Wayland. We’re currently seeking the right team to help us cultivate a welcoming space and share our Terrain Cafe hospitality with our new neighbors.
The Management team leads hourly teams to deliver a best-in-class brand experience, overseeing floor operations to ensure our signature standards of hospitality are met. Administratively, this role supports the business through varying supportive functions—whether through payroll, scheduling staff, recruitment, ensuring that all team members are accurately compensated for their time, or through purchasing, ensuring that the business has all items needed to secure sales, including beverage and dry goods. The Management team works in collaboration with the General Manager and AGM, reaching targets for controllable spending, including COGS and labor.
Role Responsibilities
About You
The Ultimate People Person
You elevate the guest experience through genuine engagement, warmth, and intuitive service.
A Master of the Floor
You thrive in the fast-paced tempo of a well-orchestrated shift, effortlessly keeping the team on track while meeting operational targets.
Detail-Oriented & Organized
You have a passion for the nuances and high standards that turn a standard shift into an exceptional experience.
Driven by Ownership
You are highly motivated by our unique environment, bringing a deep sense of pride, accountability, and care to every single shift.
An Emotionally Intelligent Communicator
Your exceptional active listening skills and empathy allow you to foster a positive, collaborative, and psychological safe team culture.
Grounded in Integrity
You lead by example at all times, without exception.
Essential Duties
Guest Experience
Brand Ambassador
Serve as the ultimate champion of our brand, ensuring our core values are reflected in every guest touchpoint.
Active Engagement
Maintain a strong, visible presence on the floor during peak hours, modeling extraordinary service standards and creating moments of genuine guest delight.
Feedback & Connection
Intentionally connect with guests to obtain real-time feedback, and actively monitor and respond to external customer communication channels.
Service Redirection
Act as the first line of defense for shift challenges, guest needs, seamlessly turning negative experiences into opportunities to build lifelong brand loyalty.
Operations
Shift Leadership
Lead floor shifts with high energy and strict adherence to opening, closing, and operational standards. Direct daily workflow by assigning equitable floor sections, running engaging pre-shift meetings, enforcing dress code, and stepping into service roles whenever extra support is needed.
Financial Accountability
Manage labor and spending controllables based on benchmarks identified within the yearly budget, keeping a constant pulse on the earnings, hours, and productivity rates of all positions.
Payroll & Admin
Complete daily tip calculations and timecard corrections through the POS payroll system. At the end of each pay cycle, perform meticulous end-of-period audits and submit payroll for processing.
Inventory & Purchasing
Monitor stock levels and submit precise orders to meet purchasing pars, ensuring the business has all beverage and dry goods needed to maximize sales.
Safety & Compliance
Uphold the highest standards for sanitation and safety, ensuring the team consistently exceeds all regulatory and company guidelines.
Proactive Problem Solving
Think on your feet to swiftly resolve unexpected operational hiccups, from equipment malfunctions to sudden supply shortages.
People & Development
Culture Creator
Cultivate an inclusive, high-energy, and supportive work environment that prioritizes employee engagement, psychological safety, and team morale.
Talent Support
Assist the leadership team in interviewing, hiring, and onboarding top-tier talent to build a strong, sustainable pipeline.
Continuous Feedback
Champion a culture of transparency and growth by providing candid, actionable feedback to team members while actively soliciting upward communication and ideas from the floor.
Role Qualifications
Commitment Expectations
45-55 hours per week
Available nights, weekends, and holidays as identified by brand leadership, to include promotional days, brand events, emergency, and PTO coverage
Ability to work nights, weekends and holidays both planned and unplanned within reason, as needed
Qualifications
- 2-3 years restaurant management experience
- 1 year of relative administrative experience preferred
- Experience with restaurant technical applications, including POS & OpenTable
- Experience contributing opening new restaurant location a plus
- Ability to work in a standing position for long periods of time (up to 10 hours)
- Ability to reach, bend and stoop
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
Pay Range
USD $65,000.00 - USD $75,000.00 /Yr.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.