About the role
Pay: $23.00 to $25.00 per hour
About the role
Meritus is looking for a Leasing Agent to join our team at Park Avenue West Apartments. You'll be the friendly face of Park Avenue West: the first smile prospects see when they walk in, and the person residents turn to once they call it home.
You'll play a big part in bringing this community to life. From helping new residents find the perfect home to making move-in day feel easy and exciting, you'll create the kind of experience that makes people want to stay for years to come.
What you'll do
Your duties include, but are not limited to, the following.
Leasing and sales
Give tours of Park Avenue West and show available units to prospective residents
Respond to calls, emails, and walk-ins with clear information about the property
Upsell added services and amenities to prospects and current residents
Use good phone etiquette and deliver excellent service on every call
Applications and leases
Process rental applications, including background and credit checks
Prepare lease agreements and make sure all paperwork is complete and accurate
Collect rent payments and keep resident records current in the CMMS
Resident experience and maintenance
Coordinate move-in and move-out inspections with residents
Address resident concerns and maintenance requests promptly
Schedule repairs and coordinate with vendors to keep the property well maintained
Build positive relationships with residents to keep satisfaction high
Luxury hospitality
Deliver a concierge-level experience, from the first call through move-in and renewal
Create memorable, personalized move-ins, such as welcome gifts and a guided home orientation
Plan and host upscale resident events that build community and drive referrals
Keep the leasing office, models, amenity spaces, and tour route in pristine condition daily
Partner with maintenance and vendors to resolve issues to a luxury standard, with proactive status updates to residents
Track the competitive luxury market and position Park Avenue West's value against comparable properties
Qualifications
Strong leasing and sales background; lease-up experience preferred
Proficient in CRM software and Yardi Voyager for property management tasks
Solid administrative skills for lease agreements, rental applications, and other documents
Excellent customer service and communication with residents and prospects
Working knowledge of property maintenance procedures to coordinate repairs
Ability to upsell services and amenities that improve the resident experience
Relationship-building skills to understand and meet resident needs
Preferred for this luxury property
Experience in luxury multifamily, high-end hospitality, or premium retail
Polished, professional presence and refined written and verbal communication
Proven ability to sell value and lifestyle to discerning, high-income clients
Flexibility to work weekends and occasional evenings for tours and resident events
Benefits
Medical, dental, and vision insurance
Employee rent discounts
Paid time off and holidays
Retirement plan
Employee Assistance Program
Other voluntary insurance programs
How to apply
If you love helping people find a home, apply today to join the Meritus team at Park Avenue West Apartments.
About Meritus Property Group
Meritus is comprised of a committed team of commercial and multi-family management professionals that take great pride in being stewards of the built environment, operating assets efficiently, and providing an outstanding tenant experience.
Meritus currently operates retail, commercial, industrial, and multifamily properties in the Portland, Oregon metro area, including the Willamette Valley and Vancouver, Washington, through the Seattle, Washington metro area.