About the role
Description
- Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service in delivering government-approved lines of Ventilators, Portable and Stationary Oxygen Concentrator and Supplies to Veterans and their Caregivers throughout Texas, Arizona, and Southern California.
- Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans.
- Do you have a military service record that you would like to share? If so, please include Branch of Service, Discharge Date, and Discharge Rank.
- Essential Duties and Responsibilities: Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.
- Processing order entries, up to 100 per day.
- Coordinate with various branches for remote printing and must be flexible between duties.
- Troubleshoot equipment as needed for repair or decide if damaged beyond repair.
- Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
- Document patient records accordingly (e.g. missed appointments, prescription changes, perform patient audits, research patient files, or personal information changes to maintain file integrity.
- Resolve issues with the Veterans Affairs (VA) office.
- Run and process daily route reports.
- Cross-trained to function in multiple departments as needed
- Shift: 8a - 5pm (On site)
- Education and Skills: High School Diploma or higher education
- Brightree and Apachetta highly preferred or other windows based EMR software
- Ideal candidates will have 2 years of experience in patient file creation and order production
Medical Chat Software experience
Advanced data entry skills including: 10-Key, Typing 35 WPM
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
High Call Volume experience
- Multitasking is essential, you must be able to communicate effectively while document processes.
- Effectively uses time management skills.
Benefits
Hours M-F 8-5 p.m. Weekends may be needed in an emergency.
401K with 2% matching
Employer-Paid Medical, Dental, Vision, Life Insurance, and Long-Term Disability Coverage (Employee-Only Coverage)
Paid Holidays
Vacation & Sick Time
Discretionary Employee Bonus (Performance Based)
Job requirements are subject to change and the above is not an all-inclusive list of possible functions. Skills are not necessarily listed in order of importance.
Requirements
- Must be legally able to work in the United States.
- Must be able to understand and speak English fluently. Spanish is a plus.
- Must be able to work 8a - 5pm Shift
- 2 years’ experience in a medical office, call center, DME, or hospital required
- Ability to process written and oral communication from various sources.
- Must be able to work on the weekends in emergency situations only.
- Military Retirees/Veterans and/or their Family members encouraged to apply