About the role
About the Role
- As an Assistant Store Manager, you will play a key role in delivering a premium customer experience while supporting the day-to-day operation of a Miele Experience Centre. You will work closely with the Store Manager to drive sales performance, develop team
- capability
- and ensure every customer receives a best-in-class brand experience.
- This is an exciting opportunity for an experienced retail professional who enjoys leading by example, developing
- people
and creating an environment where customers can experience the quality and innovation of Miele products first
-
hand.
At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser”
-
forever better.
Your Responsibilities
- In close collaboration with the Store Manager, support the delivery of sales, customer
- experience
- and operational
- objectives
- across the Experience Centre
- Through coaching, guidance and leadership, contribute to the development and performance of the sales team while creating a positive and engaging working environment
- In partnership with customers and colleagues, deliver a premium brand experience and build long-term relationships that encourage loyalty and repeat business
- By monitoring store standards, displays and customer service levels, ensure the Experience Centre consistently reflects the quality and values of the Miele brand
- In support of daily store operations,
- assist
- with rota planning, administration, stock
- management
- and compliance activities to ensure the smooth running of the Experience Centre
- Through effective communication and problem solving, manage customer enquiries and resolve issues promptly while
- maintaining
- high levels
- of customer satisfaction
- In the absence of the Store Manager, take responsibility for leading the Experience Centre and ensuring business priorities and performance targets are achieved
What We Are Looking For
- Proven experience in a retail management or supervisory role, with a strong
- track record
- of delivering sales results and customer service excellence
- Experience leading,
- coaching
- and developing team members to achieve individual and team objectives
- Strong commercial awareness with the ability to drive sales performance, manage priorities and support operational efficiency
- Excellent communication,
- organisation
- and relationship-building skills, with the confidence to engage with customers,
- colleagues
- and stakeholders at all levels
- A proactive and adaptable approach, with the ability to perform effectively in a fast-paced retail environment and embrace new challenges
What We Offer
Competitive salary
- of
- up to £36,000 a nd performance-related bonus opportunit y of
- up to 2 months
- Extensive discounts on Miele products for yourself,
- family
- and friends
- Access to health and wellbeing benefits, including health cash plans and eye care support
- Ongoing training and development opportunities to support your career progression
Additional
- benefits including recognition schemes, financial wellbeing
- support
- and employee
- assistance
- programmes
Additional Information
This is a full-time permanent position within our Wigmore - London Experience Centre.
We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive.