Busser

Work and Perks

• You impact every guests’ experience
• Talk about an important role. When guests come in and sit down, you make sure everything is always ready, welcoming and clean. You make sure their dining space is comfortable.
• So what does it take to work with us?
• We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right, and you’ve got our interest.

What we offer

50% dining privilege

Fast-paced, fun environment

Open-door communication

Ability to advance your career

Health benefits

Requirements and Qualifications

• Arrives to work on time as scheduled and ready to work
• Follows Miller’s Ale House policies in all respects, including, but not limited to, time recording requirements, such as clocking in and out and responding to end-of-shift prompts concerning tasks performed and the amount of time associated with such tasks
• Interacts with Guests to provide the highest level of customer service and create Exceptional Guest Experiences by adhering to all Miller’s Ale House service standards
• Works directly with other Team Members to ensure all Guest’s needs and requests are fulfilled satisfactorily and promptly
• Assists host/hostess with greeting and seating Guests
• Assists servers with making and delivering non-alcoholic beverages
• Assists with providing Guests with non-alcoholic drink refills
• Assists servers in running food to and from Guests while ensuring proper food handling guidelines are being followed and Guests’ expectations are met
• Acknowledges all Guests that come within five feet in a smiling, friendly manner
• Provides immediate responses to Guests’ requests and inquiries
• Assists Servers with performing table quality check back (2-bite/2-minute) to ensure Guest satisfaction
• Cleans tables and spills throughout the Guests’ visit
• Assists the servers in pre-bussing dishware as the Guests have finished eating
• Provides final removal of all plate and glassware after a Guest departs from the table
• Resets all tables within a timely manner after Guest departure including perfect silverware setup and cleanliness detail
• Collects bus tubs at Quality Assurance and server stations
• Empties trash cans in the restaurant
• Ensures proper food handling and sanitation of work areas
• Accomplishes end-of-shift side work; including ensuring work areas are stocked and ready for the next scheduled shift to take over

SAFETY & SANITATION

• Washes hands every 20 minutes throughout the shift
• Maintains clean and sanitized work areas
• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK & SKILLS

• Supports other Front of House functions as needed, recognizing that everything within the four walls of the restaurant impacts the Guest experience
• Positively communicates with other Team Members and Management to keep one another informed
• Provides exceptional service throughout the entire shift
• Possesses communication skills and the ability to work alone as well as with a team
• Ability to multitask and work in a fast-paced environment
• Must be a minimum of 18 years of age unless otherwise dictated by state law
• The wage range for this position is $6.00-$20.00 plus Tips.

PHYSICAL DEMANDS

The Busser is expected to be able to perform the essential job functions described in this document with or without reasonable accommodation.  Physical demands include:

• Remaining standing for extended periods
• Bending, squatting, and lifting, up to 30 lbs., for short distances
• Ability to work with varying noise levels
• Ability to remain balanced while carrying heavy loads
• Ability to frequently communicate and timely exchange accurate information with Managers, Team Members, and Guests in a fast-paced, high-stress environment