About the role
Description Performs various functions related to customer complaints to ensure the integrity of Mission Pharmacal products Requirements
- Assist in the investigation of customer complaints and batch failures as required.
- Fields customer complaints from Mission Customer Service Department, Mission Pharmacal business customers, as well as other complaint sources.
- Performs complaint investigations as directed by Mission standard operating procedures.
- Works with department management and responsible parties to ensure timely completion of investigations.
- Tracks investigation-related action items to ensure completion.
- Communicates completed investigations to business customers.
- Assists the Quality Assurance Manager with audit preparation and audit support.
- Assists the Quality Assurance Manager with special projects.
- Performs additional Master Control administrative functions as assigned.
- Perform any other related duties as required or assigned.