About the role
Job Summary: At Elovate, we pride ourselves on delivering above-and-beyond customer service. We are searching for a field service technician to provide on-site maintenance for our customers’ equipment. The field service technician will be in charge of deploying, installing and testing equipment, troubleshooting issues, making repairs, and teaching our customers how to operate their devices. Elovate is committed to serving both customers and employees in the best way possible. If you’re looking for a place to grow your career while providing impeccable service, we’d love to meet you.
Job Description:
Objectives of this role
Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers
Provide customers with tools and training to successfully
operate
their equipment
Become an expert in
- identifying
- and diagnosing equipment issues
- Work seamlessly and cohesively with customer service representatives,
- logistics
- coordinators, and other members of the team
- Resolve all customer complaints and repair or replace malfunctioning equipment
- Leave customers feeling satisfied and confident in their equipment at the end of each visit
Responsibilities
- Install equipment in customers’ homes or places of business and train customers to properly
- operate
- or service their new hardware
- Work with field service representatives to thoroughly understand customer complaints and equipment issues before arriving on-site for maintenance
- Travel to job sites to
- deploy equipment,
- troubleshoot issues, diagnose problems, and fix or replace equipment as needed
- Provide regularly scheduled, ongoing equipment maintenance visits
- Operate the company vehicle and provide schedule updates with tracking software
- Follow company procedures and safety policies
Skills and qualifications
- Ability to install equipment, diagnose problems, and make repairs
- Basic hardware and technology knowledge such as stripping wires, rewiring cables, working with modems, etc.
- Strong time-management skills and an ability to stick to a tight schedule
- Excellent problem-solving skills with a knack for troubleshooting technical issues
- Ability to collaborate with others and work well on a team
- Enthusiasm for providing excellent customer service
Excellent communication skills
Preferred qualifications
Valid driver’s license
Customer service background
Experience
performing on-site maintenance
Availability to work irregular shifts, including evenings and weekends
Worker Type:
Regular
Number of Openings Available:
1