About the role
Salary: £45953.00 to £54254.00
An exciting opportunity for a Clinic Manager has arisen in the South Division at Moorfields Eye Hospital working at our Croydon Directorate
To manage a professional, comprehensive and efficient reception and administration service
To support the outpatient clinics and the admissions team across relevant departments
To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services
To promote a positive image of the Trust's outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping
To ensure adherence to the Trust's Access Policy at all times
To co-ordinate the smooth running of outpatient clinics and support the oversight of the theatre activity.
To ensure a quality, patient focused administrative and reception function is in place to support the clinicians within the services.
To ensure that all outpatient clinic and admissions administrative staff are aware of and compliant with relevant procedures and targets, including RTT and Trust Access Policy.
To proactively manage the workload of the outpatient and admissions administrative team to ensure Trust targets are achieved.
To monitor capacity requirements for all clinics and surgery, ensuring that capacity issues are highlighted as soon as possible, and working with the Assistant Divisional Manager to address these issues where necessary.
To ensure that all outpatient reception staff are collecting and inputting ethnic coding and up to date patient demographic details on to PAS and proactively promoting and collecting the FFT cards on the day of the patients attendance.
To ensure that outpatient clerical teams cash up clinics within 24 hours of the clinic taking place.
To attend relevant meetings, representing the outpatient and admissions administrative support service, for the purpose of disseminating information to the staff and contribution to discussions regarding the maintenance and improvement of the services provided.
To ensure that the highest standards of customer care are maintained at all times, working with key stakeholders to ensure a consistent and effective training and monitoring mechanism is in place for the achievement of this.
To work with the Assistant Divisional Manager to regularly review the service provided to patients and ensure that it is both appropriate and of the highest quality.
To regularly engage with matrons, charge nurses/sisters, service directors and other consultants to ensure that the department is meeting their needs.
To liaise with the services to address problems with outpatient clinics such as late finishing, overbooking and capacity issues, escalating to the Assistant Divisional Manager where appropriate.
To engage with clinical staff at the site and and provide administrative assistance to the team where necessary such as the management of the Glaucoma and Medical Retina Asynchronous Review Rota and the associated capacity management and planning.
To participate in Trust and area wide programmes that contributes to the modernisation of patient services.