About the role
Pay: $15.15 to $15.15 per hour
Description
Join the Mountainside Fitness Team
About the Role
We're looking for a warm, welcoming, and dependable individual to join our front desk team at Mountainside Fitness — an upscale health club where members feel valued from the moment they walk through the doors. As a Front Desk Attendant, you'll be a friendly and professional first point of contact, helping members with their needs, providing exceptional customer service, and creating a positive experience every visit.
Why Mountainside Fitness?
We invest in our people. Here's what you can expect as part of the Mountainside family:
Complimentary gym membership plus deep personal training discounts
Onsite childcare — bring your kids to work with you
Consistent schedules that stay the same week to week — no surprises
Flexible pay for hourly employees — access your earnings when you need them
Real growth opportunities — 100% of our General Managers were promoted from within
Key Responsibilities
Member & Guest Experience
Warmly greet and check in Members and guests, creating a welcoming first impression
Respond promptly and professionally to guest needs, requests, and concerns
Communicate relevant guest information to the appropriate departments in a timely manner
Provide basic equipment orientation and assistance to Members as needed
Safety & Club Standards
Uphold and enforce club safety policies to protect the well-being of all Members and guests
Maintain a professional, conservative appearance in accordance with club dress policy
Complete assigned cleaning tasks to help maintain a clean and safe environment
Operations & Administration
Operate standard office equipment including phones, computers, and copy machines
Accurately perform basic math functions related to daily operations
Complete tasks and assignments consistently and thoroughly, communicating any concerns to management
Qualifications
Experience & Skills
Previous experience in customer service, front desk, or a related field preferred
Strong interpersonal skills with the ability to build rapport with a diverse membership
Excellent written and verbal communication skills
Strong organizational skills and ability to manage multiple tasks
Problem-solving and conflict resolution skills
Self-motivated and proactive — takes initiative and seeks out additional duties
Character & Reliability
Demonstrates responsibility, dependability, and consistency: arrives on time, attends meetings, and completes assigned tasks
Communicates professionally with managers, co-workers, and Members
Ready to be the face of Mountainside? Apply today and start building your career with us.
Requirements
Physical Requirements
Must be at least 16 years or older.
Must be able to lift a minimum of 30 lbs.
CPR Certification required within 30 days of start date — sponsored by Mountainside Fitness at no cost to you
Must be able to maneuver throughout the club and equipment.
Physical ability to complete assigned cleaning tasks.
Skills & Competencies
Provide basic equipment assistance.
Demonstrate competence in the operation of basic office equipment: phone, fax machine, computer, copy machine, etc.
Consistently complete simple mathematics functions.
Demonstrate responsibility, dependability, and consistency in: arriving on time, attending meetings, completing assigned tasks, and communicating all concerns and messages to managers.
Possess problem solving and conflict resolution skills.
Demonstrate self-motivating and self-directed behavior such as seeking out additional duties.
Ability to communicate effectively with managers, co-workers, and members.
Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program.