About the role
Pay: $17.00 to $20.00 per hour
Description
MPS Credit Union
is seeking a dedicated, detail-oriented, and service/member-focused
Recovery Solutions (Collections) Specialist, bilingual in Spanish and English,
to join our team at our Main Office.
As a Recovery Solutions Specialist, you'll be essential in helping our credit union maintain financial wellness through effective recovery of delinquent loan/accounts, while upholding our values of compassion, fairness, and exceptional member service. This role involves proactive member contact, accurate documentation, skip tracing, processing claims, and coordinating repossessions while maintaining excellent member service.
Apply to MPS Credit Union!
A supportive team that values professionalism, accuracy, and member satisfaction. Enjoy opportunities to learn and grow, with the potential to earn bonuses and performance-based incentives.
In this role you will be responsible for:
Monitor overdue loans and accounts, contacting members to collect payments.
Make frequent calls (70+ a day) and respond to member questions via phone, email, or chat.
Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.
Maintain accurate records of collections, repossessions, and account activity.
File and manage insurance claims and respond to member credit disputes.
Work with credit counseling agencies and track bankruptcy or garnishment actions.
Process payments, loan extensions, and account updates according to policy.
Assist members with loan issues, disputes, and account questions professionally.
Promote and explain credit union products and services to members.
Ensure all actions comply with policies, legal requirements, and internal guidelines.
Note:
This job description outlines the general nature and level of work performed by team members in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications.
About Us:
MPS Credit Union was created in 1930 for the sole purpose of providing financial services to our owner- members, MPS Credit Union has grown from those early years into a highly competitive mid-size credit union through a wide arrange of financial products and services. Our credit union is member oriented, professional, collaborative, and supportive, our mission is to
“provide accessible and affordable financial products and services to our members and local underserved communities, empowering individuals and improving their lives through financial literacy, collaboration, and innovation. We aim to be a trusted partner in their financial journey.”
Our work environment includes:
A workplace of diversity and inclusion
Employee empowerment
On-the-job training
Company perks - Recognitions and Rewards
Growth and Developmental opportunities
Clear purpose and meaningful work
Health and Wellness benefits | Full Time team members
Benefits:
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
On-the-job training
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance
Work Location:
In person
Job Type:
Full-time
Requirements
Experience : Customer service: 1 year (Required) Banking: 1 year (Preferred) Call center: 1 year (Preferred) Negotiation: 1 year (Required) Collections: 1 year (Required) Financial services: 1 year (Preferred) Language : English and Spanish at a professionally fluent level (Required) Ability to Commute : Miami, FL 33122 (Required)