Associate Director, Patient Support Data Strategy & Management

Job Description
Role Summary
Our company is dedicated to delivering innovations that extend and improve the lives of patients worldwide. We are committed to ensuring that patients can access and benefit from our therapies through thoughtful, patient-centered solutions and strong cross-functional collaboration.
The
Associate Director, Patient Support Data Strategy & Management
- Our product will lead the end-to-end data and insights strategy for the Patient Support Program across hub services, specialty pharmacies, adherence programs, and emerging support channels. This individual will design the data foundation, measurement framework, and reporting approach needed to understand patient progression from prescription through access, onboarding, fulfillment, adherence, and persistence.
Serving as the brand-specific Patient Support Program data subject matter expert, the Associate Director will translate data structure, availability, and patient-level signals into recommendations that inform program design, channel investment, patient engagement, and operational action. The role will partner across Patient Experience, data and analytics, hub and specialty pharmacy operations, field access, marketing, and external vendors to ensure data integrity, operationalize data flows, identify emerging risks and root causes, and close the loop between insight and action.
Key Responsibilities may include but aren’t limited to:
Lead end-to-end brand data strategy, design & mapping for Patient Support Program, including Hub, Specialty Pharmacies, adherence programs and new channels, designed at the outset to support insight generation
Translate strategic priorities and analytical findings into clear plans, data specifications, deliverables, service-level expectations, and enhanced service requirements.
Lead Patient Support Program data management & integrity to support confident, timely decision-making
Drive disciplined execution across multiple workstreams, including timeline management, risk mitigation, issue resolution, and stakeholder alignment.
Manage the day-to-day brand-side interface with external/internal partners and vendors on data delivery, program activation, performance, and continuous improvement.
Drive CX data enablement across key customer groups
Serve as brand-specific Patient Support Program (PSP) data SME, translating data structure and availability into recommendations that inform program design, channel investment, and patient engagement strategy
Lead cross-department collaboration with vendors and data aggregators to operationalize the data strategy and ensure insights are embedded in ongoing program management.
Lead strategy and implementation of establish post-script Patient Support Program measurement framework, defining the KPIs and data flows needed to detect patient risk signals (such as delayed fill, early discontinuation, or disengagement from support touchpoints) early enough to enable proactive intervention
Develop segmentation and risk-scoring models that identify patients likely to delay their first fill or discontinue treatment, enabling PSP operations to intervene before disengagement occurs
Develop dashboards and routine reports to measure Patient Support Program performance to flag emerging trends, root causes, and recommended actions for brand and PSP leadership
Responsible for cross functional collaboration & communication to ensure seamless execution across all BU teams to close the loop between insight and action, ensuring findings translate into concrete changes to outreach cadence, channel mix, or program design
Core contributor to developing vendor data contracting strategy & oversight
Education
Bachelor’s degree or equivalent (BA/BS) required
Requirements
5+ years of experience in pharmaceuticals or healthcare, with experience in patient support programs, patient experience, data and analytics, access and reimbursement, specialty pharmacy, or related areas.
Deep understanding of hub services, specialty pharmacy operations, patient status codes, prescription fulfillment workflows, and Patient Support Program reporting.
Demonstrated experience using operational, journey, or customer data to identify barriers, assess performance, and drive measurable process or program improvements.
Experience defining KPIs, business requirements, data specifications, and dashboards for complex cross-functional programs.
Strong strategic and analytical thinking, with the ability to translate complex data and insights into actionable business recommendations.
Proven ability to lead cross-functional initiatives and influence without direct authority in a matrixed environment.
Experience managing multiple priorities and delivering results in a fast-paced, complex environment.
Strong communication and storytelling skills, including the ability to synthesize insights, implications, and recommended actions for senior stakeholders.
High degree of integrity, attention to detail, and accountability.
Preferred Skills
Experience in respiratory, specialty therapeutics, or complex reimbursement and access environments.
Experience with Patient Support Program data models, vendor data feeds, data aggregators, and data-quality management.
Experience with customer experience and analytics tools, including journey mapping, CRM or case-management systems, call analytics, and business intelligence platforms such as Power BI.
Experience developing patient segmentation, predictive analytics, or risk-scoring approaches.
Experience managing vendors and external partners, including data requirements, contracts, service levels, and performance management.

Leadership Profile
The successful candidate will:
Demonstrate a strong patient-first mindset and passion for improving real-world outcomes
Thrive in ambiguity and complexity, bringing structure and clarity to evolving initiatives
Balance strategic thinking with executional excellence
Exhibit strong collaboration and influence skills, building alignment across stakeholders
Embrace a growth mindset, continuously seeking opportunities to learn, innovate, and improve
Ability to synthesize complex data into clear narratives for stakeholders.
Required Skills:
Adaptability, Adaptability, Advertising Campaign Development, Agile Methodology, Business Decisions, Complex Analysis, Creative Campaign Development, Data Aggregation, Data Integrity, Data Management Platforms, Decision Making, Digital Analytics, Influencing Skills, Liaison Work, Managing Ambiguity, Marketing Budget Management, Marketing Strategy Implementation, Market Research, Multitasking, Partner Relationship Management (PRM), People Leadership, Pharmaceutical Industry, Pharmacy Benefits Management (PBM), Pricing Strategies, Principles of Marketing {+ 7 more}
Preferred Skills:
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