About the role
Compensation: $19 - $24
Mvix
, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.
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Essential Duties and Responsibilities
The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:
- Respond to client inquiries (sales and billing)
- Interact with customers via webinar, phone and email
- Assist with inbound and outbound calls
- Be a key point of contact for subscription renewals
- Monitor and track daily, weekly and monthly billing
- Fully understand clients digital journeys, boost conversion, retention and customer delight
Fully understand and own Mvix billing system:
- Prepare and send invoices to clients
- Identify and improve billing gaps
Identify and improve churn
- Create estimates / proposals for existing clients who are looking for additional products from us
- Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
- Followup with clients on the status of those proposals
- Assist the sales team, as needed
- Create Orders, Invoices and ensure timely payment from clients
- Generate and maintain reports and analytics
- What does it take to be a SSA at Mvix?
- Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.
- Proven accounting experience with strong mathematical skills is a PLUS
- Strong customer service and time management skills
- Understanding of basic principles of finance, accounting and inside sales
- Superb time management and detail orientation
Proven Client Interaction experience
- Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.
- Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.
Team player mentality
Competitive Spirit
Ability to work in a fast-paced, high-energy environment
Preferred skills and qualifications
Associate’s degree or equivalent
Experience in accounts receivable (or accounts payable)
Experience in driving process improvement
Schedule
- Mon-Fri, 8 hour working shift with 1hr “off-the-clock” lunch break
- Staggered Shifts are available upon request
- This Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.
Benefits include
- generous PTO, sick leave and holidays
- health and dental insurance
- ongoing certification opportunities
- competitive 401k match
- flexible hours (no weekend/overnight shifts)
- gym membership reimbursement
- company-funded professional development
- life insurance
- short-term disability insurance
- tenure bonus (5yr & 10yr)
And much more……………
Did we mention a pet friendly environment?
We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.