About the role
Job Summary
- Communicate with potential owners via telephone to schedule preview package reservations.
- Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
- Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
- Leverage guest loyalty to the brands to persuade callers to reserve dates for the vacation ownership preview package.
- Confidently ask the potential owner to reserve dates for the package.
- Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
- Contact an appropriate call center individual, leader or department, if needed, to resolve guest calls, requests, or problems.
- Answer questions about vacation destinations and resort facilities and services.
- Check the availability of accommodations and dates, and suggest alternatives when the first choice is not available.
- Promote accommodation upgrades and extra nights to drive additional revenue when available.
- Clearly explain the requirements for reserving dates for a preview package and attending a vacation ownership sales presentation.
- Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
- #ihvocc
- #callcenter#reservations#sales#activations
- Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.