About the role
Description We are seeking a friendly, customer-focused Customer Service Representative to join our team. The ideal candidate will be the first point of contact for walk-in customers, providing exceptional service, answering inquiries, and assisting with purchases or service requests. This role requires excellent communication skills, a professional demeanor, and a passion for customer satisfaction. Requirements
Key Responsibilities
Greet and assist walk-in customers in a courteous and professional manner.
Address customer inquiries, provide product/service information, and resolve any issues or concerns.
Process transactions, orders, or service requests efficiently and accurately.
Maintain a clean and welcoming service area.
Identify customer needs and recommend suitable products or services.
Handle customer complaints with patience and escalate issues when necessary.
Keep up-to-date with company products and pricing.
Maintain records of customer interactions and transactions with follow up on open accounts and quotes.
Collaborate with team members to ensure smooth daily operations.
Requirements
Previous experience in customer service, retail, or a related field is preferred. Garage Door or Construction experience a plus.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-first mindset.
Ability to multitask.
Basic computer skills and familiarity with POS systems.
Bi-lingual in Spanish a Plus
Schedule
Monday - Friday 7:30am-4pm