About the role
Description
The NeuroMedical Center is looking for an Appointment Scheduler who is responsible for providing patients with timely, accurate, and professional assistance by scheduling appointments over the phone, following their scheduled appointments, or through other communication channels. The role includes scheduling appointments, assessing patient needs through patient portal messages, rescheduling clinics, and directing care-related requests to the appropriate provider, department, or resource.
Essential Duties and Responsibilities
- Answer incoming patient calls and provide courteous, professional assistance.
- Schedule, reschedule, and cancel appointments according to established provider and specialty guidelines.
- Schedule diagnostic testing and routine office visits after a patient's appointment with their established care team.
- Determine the appropriate appointment type, provider, and location based on the patient's needs.
- Review and follow referral requirements.
- Assess and appropriately route patient questions, clinical concerns, medication/refill requests, referrals, authorizations, and other requests to the appropriate department or staff member.
- Document patient interactions, requests, and actions accurately in the electronic health record and scheduling systems.
- Assist with appointment confirmations, cancellations, waitlist requests, and clinic changes.
- Provide patients with accurate information regarding appointments, preparation, required documentation, and clinic policies.
- Complete assigned buckets and outbound calls, including referrals, rescheduling, and other patient follow-up.
- Perform other duties as assigned.
Requirements
Excellent customer service skills and computer skills
Dependability
Knowledge of insurance plans
Prior healthcare experience a plus
High School diploma required
Weekdays 8:30 am-5:00 pm
Why join us?
At The NeuroMedical Center, you’ll find a supportive work environment, outstanding benefits, and the opportunity to gain valuable experience in advanced brain and spine imaging. We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Voluntary life, dependent life, and short-term disability coverage
- Accident and cancer insurance options
- Employer-paid basic life and AD&D insurance
Employer-paid long-term disability insurance
Team members become eligible to participate in our retirement plan after one year of service. You’ll also enjoy paid time off that grows with your tenure.
Join a team where your expertise contributes to advanced neurological care and makes a real impact every day.