About the role
Description Description: Nevada Pic A Part is seeking a professional, detail-oriented Towing Dispatcher to coordinate our vehicle pick-ups and driver schedules. The ideal candidate has strong secretarial and organizational skills, excellent communication abilities (both on the phone and in person), and the technical ability to manage multiple screens, tabs, and software applications at once. This role is perfect for someone who thrives in a fast-paced, customer-focused environment and takes pride in keeping things running smoothly. Requirements
Location: 5100 N. Lamb Blvd. Las Vegas, NV 89115
Pay:
$15–$17/hour (based on experience)
Hours:
Full Time – 40 hours/week
Company Overview:
Nevada Pic A Part is more than just a salvage yard – it’s a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices. With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it’s hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today!
Qualifications: Professional communication skills – clear, friendly, and courteous with customers and drivers
Organized and detail-oriented – able to manage multiple screens, tabs, and calls at once without losing track
Strong computer skills – comfortable with Microsoft Office (Word, Excel, Outlook) and learning company software
Dependable and punctual with a strong work ethic
Able to multitask effectively while maintaining accuracy and composure under pressure
Customer service experience required – dispatch experience a plus
Bilingual (English/Spanish) preferred
Basic automotive knowledge (vehicle makes/models) is a plus, but not required
Team player who is professional, trustworthy, and takes pride in a clean and safe work environment
Essential Duties & Responsibilities:
Answer and manage incoming calls, texts, and emails from customers, vendors, and tow drivers in a professional and courteous manner
Collect and confirm all necessary details for each pick-up and provide customers with clear, accurate information about expected arrival times
Dispatch and route tow trucks efficiently based on driver proximity, availability, vehicle type, and pick-up urgency
Monitor and track active tows, adjusting schedules or re-routing as needed to meet deadlines
Coordinate daily routes for drivers, ensuring runs are optimized, printed, and reasonable in length
Maintain accurate digital records of calls, job details, and dispatch activity using company software and email systems
Serve as the main point of contact for tow drivers while they’re on the road, quickly resolving questions or concerns
Assist with verifying payments and completing necessary paperwork for purchased vehicles
Collaborate with other team members to maintain smooth operations and excellent customer service
Follow all company policies and safety procedures to protect people, property, and equipment
Benefits:
Health/Dental/Vision Insurance (after 60 days)
401(k) with Company Matching (after 1 year)
Paid Time Off (after 90 days)
9 Paid Working Holidays