About the role
Description Job title Sales Service Assistant Reports to Sales Service Manager Level ADMIN I Status Non-Exempt
JOB DESCRIPTION
Job purpose
The Sales Service Assistant reports to the Sales Service Manager. Responsibilities include, but are not limited to, entering orders for merchandise, providing service to customers and sales reps regarding orders, reviewing accounts for past due and aging.
Duties and responsibilities
Review information about financial status of customers and review with account receivable of status
Verify customer and order information for correctness, checking it against previously obtained information, as necessary.
Receive and respond to customer complaints.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
Inform and update customers of order information, such as unit prices, shipping dates and any anticipated delays.
Obtain customers’ names, addresses and billing information, product numbers and specification of items to be purchased and entered on order forms.
Prepare reports and updates on orders for customers and sales.
Run EDI order downloads for any dealers who submit EDI orders and print EDI orders from SPS.
Set up new accounts in the system after approval is given.
All other job-related duties, as assigned.
Qualifications
Required
High School Diploma
2 years’ experience in an order entry related role in a manufacturing environment
Basic Microsoft Office experience, especially in Excel
Good interpersonal communication skills
Basic Computer Skills
Prior experience in resolving conflict and maintaining confidentiality.
Preferred
Some college
Intermediate Computer Skill Level
Prior experience in manufacturing environment, furniture manufacturing a plus
One-year prior administrative support experience
Working conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.