Residential Program Director

Description
Nexus Family Healing is looking to hire a
Residential Program Director
to join our newest
youth crisis and stabilization center in Hennepin County
!
This new youth crisis and stabilization center is a 13-bed, short-term residential service is for Hennepin County youth with complex mental and behavioral health issues looking for appropriate care. The service will help to reduce the number of youth who are stuck in inappropriate care settings such as emergency rooms, police stations, juvenile detention or unstable home situations and provide treatment and therapeutic supports while triage, assessment, and transition planning take place with families.
At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.
Pay and Schedule:
Full-time onsite opportunity
Weekends and evenings as needed
Location: 1800 Chicago Avenue in Minneapolis
Pay range: $90,000 - $100,000 annually

Nexus’ Comprehensive Benefits Include: Four weeks paid time off (PTO) in the first year of employment
Multiple options for health insurance coverage
No-cost life insurance
Short/long-term disability insurance
401k match
NEW - Talkspace Therapy Benefit for the whole family
NEW - Hinge Health Benefit for the whole family
NEW – Carrot Fertility Benefit
Tuition assistance and training opportunities
Advancement pathways and internal promotion
And much more!
Position Summary:
The Residential Program Director provides leadership, oversight, and operational management for a residential treatment program serving youth & teens. This position is responsible for ensuring a safe, therapeutic, and trauma-informed environment while maintaining compliance with licensing, regulatory, and organizational standards. They oversee daily program operations, staff development, risk management, quality improvement initiatives, and program effectiveness to support positive outcomes for our clients. Working collaboratively with clinical, operational, and support teams, the Residential Program Director drives continuous improvement and ensures the delivery of high-quality services
Primary responsibilities:
Program Leadership & Strategic Management
Lead day-to-day residential program operations.
Enhance programming to improve safety, quality, and treatment outcomes.
Support policy development, program planning, and continuous improvement efforts.
Identify program risks and implement corrective action plans.
Partner with leadership on quality assurance and strategic initiatives.
Provide leadership and support to Program Supervisors and direct care staff.
Staff Leadership & Development
Hire, supervise, and develop Program Supervisors, Overnight Supervisors, and Youth Care Professionals.
Provide coaching, mentoring, and performance feedback.
Ensure completion of required training and professional development.
Address performance concerns and promote accountability.
Foster a positive, therapeutic, and team-oriented culture.
Program Operations & Client Care
Oversee daily residential programming and client activities.
Review and approve client schedules and program modifications.
Ensure programming supports treatment goals and positive youth outcomes.
Monitor implementation of trauma-informed interventions and behavior plans.
Support crisis intervention and incident response when needed.
Ensure adherence to safety, guidance, and behavior management plans.
Risk Management, Safety & Compliance
Ensure compliance with licensing, regulatory, and organizational requirements.
Monitor staffing ratios and program safety practices.
Oversee incident reporting, audits, and corrective actions.
Implement risk reduction and quality improvement strategies.
Maintain a safe, therapeutic residential environment.
Documentation & Administrative Oversight
Review and approve program documentation.
Ensure records are accurate, complete, and submitted on time.
Monitor adherence to program and organizational standards.
Support administrative processes and operational efficiency.
Facility & Resource Management
Partner with maintenance and housekeeping to maintain the facility.
Ensure equipment, supplies, and therapeutic resources are available and functional.
Support a safe, welcoming, and therapeutic environment.
Admissions & Treatment Support
Participate in youth admission assessments and evaluations.
Support the delivery of effective therapeutic programming.
Ensure services and interventions align with treatment goals.
Collaborate with clinical and program teams to support positive outcomes.
Requirements
 Required Qualifications:
Bachelor's degree in related field, OR High school diploma or GED and a minimum of 5 years related experience
Minimum of 5 years of related experience in a youth/teen residential program or similar
Minimum of 2 years of supervisory experience
Must be 21 years of age or above
Valid driver’s license required. Must meet state regulating agency and Nexus Home Office driving requirements
Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
Successfully participate and complete a three-part Therapeutic Crisis Intervention exam and training
Must successfully pass a DHS criminal background check
Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.
Preferred Qualifications:
Bachelor's or Master's degree in a related field strongly preferred

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.
Our ICARE Values:
Innovation:
Leading the way and implementing creative, cutting-edge ideas and approaches
Compassion:
Listening, honoring differences, and showing respect, kindness, empathy care, and concern
Agility:
Exhibiting flexibility and adapting quickly
Responsiveness:
Being quick, positive, and accurate
Excellence:
Demonstrating quality results that surpass ordinary standards
APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM!
When you work at Nexus, you have the opportunity to change lives — including your own!